With the second longest coastline in the world (after Canada), Indonesia has a big challenge in managing its coastal zone. Ecologically, Indonesia's coastal zone is rich with fascinating biodiversity; socioeconomically, it has played a long-time role as a sustainable source for food, as well as various development programs in Indonesia, such as interisland connectivity, shipping, fisheries, and logistics industries. The integrated coastal zone management (ICZM) concept is considered to be appropriate approach to deal with multi-stakeholders and multi-decision makers complexity in the coastal zone. In this paper, a decision support system (DSS) is developed based on ICZM by integrating numerical modelling and multi-parallel computing. This application system can be used as an interactive tool for managing the coastal area in Indonesia from various point of view, among other policymakers, industries, and coastal planners. The impacts after implementation of a scenario can be seen directly in the system to represent both the benefits and shortcomings. A test case is carried out in the Northern Jakarta coastal area. The system merits are highlighted in delivering direct effects after artificial islands instalment in the domain. DSS-ICZM development is intended to help policymakers in Indonesia improve the quality of their decisions and improve transparency for broad stakeholders.

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Sustainability-oriented innovation (SOI) is particular type of innovation that is not only economically oriented, but also environmental- and social benefits-oriented. SOI is now being widely discussed due to the increasing environmental and social problems that accompany various innovations around the world. In this paper we conducted a systematic review of empirical literature regarding SOI in the Asia Pacific region, which were discussed through network perspectives. For network perspectives, researchers focused on process view to explain how SOI is mobilised and practised throughout different social, institutional, and political contexts. We chose the Asia Pacific as the context because the region is the most dynamic part of the global economy, with ASEAN being the prominent parts of it. In conducting the review, we used the Tranfield, Denyer, & Smart's protocol (2003) to ensure its rigorousness. The search focused on the academic database of Scopus with specific inclusion and exclusion criteria. The results show that SOI has been rapidly developing into practices in countries in the Asia Pacific, not only in profit sectors, but also in non-profit sectors such as government and community. Our review emphasised that actor-network theory (ANT) emerged as the currently most adopted framework to explain the dynamics process of SOI mobilisations and practices in the Asia Pacific region. ANT frameworks contribute to defining the structure of SOI networks as well as identifying social, institutional, and political challenges of SOI implementation. Regionally, the focus of the study so far is in North America (US and Canada), while studies in ASEAN are still very limited.

Social enterprises are currently receiving significant attention from academics and practitioners because of their hybrid nature to achieve profit while achieving the planned social mission. To achieve their social mission as well as financial sustainability, social enterprises need to have the ability to carry out innovation for sustainability which helps them balance these two goals. In hybrid organizations, such as social enterprises, priorities in financial and social missions may conflict, resulting in managerial tensions and stakeholder pressure, making open innovation (OI) by involving external parties essential. This paper aims to explore OI for sustainability in social enterprises. The research question posed is: what innovation for sustainability practices do social enterprises implement and, how does the mechanism of OI for sustainability work in social enterprises? A multiple case study approach is used by taking four leading social enterprises in the education sector located in West Java, Indonesia. Our findings indicate that sustainability innovation is practiced by social enterprises in the form of providing social benefits such as paying for the education costs of their students and providing social services for the surrounding community. Beyond that, ecological benefits are provided in the form of reducing waste and using unproductive land in a productive manner. Innovation is performed with a different approach from one case to another. All cases studied collaborate with parties external to the organization to be able to implement sustainability innovation. This study contributes to the literature by providing empirical research on sustainability innovation in the context of social enterprises, which is still rarely found in the literature.

PurposeThe purpose of this paper is to outline the evolution of research on airport service quality and measurement index of passenger satisfaction to explore opportunities for future research direction.Design/methodology/approachA systematic literature review was conducted involving a total final sample 27 articles published during 2000–2020, the source of the database used in this study is Emerald, ScienceDirect, Harzing's Publish or Perish with API Key based on set of inclusion/exclusion criteria for analysis and synthesis to meet the purpose of the paper.FindingsDimensions of measuring airport service quality are currently based on a process approach. There are eight dimensions of ASQ measurement practiced by the industry, which is different from the five dimensions of service quality measurement generally. There is still a theoretical and empirical gap, so one of the challenges in applying the ASQ measurement dimensions is bridging research with applications in the airport industry. Other findings, research on airport service quality measurement is currently focused on passenger satisfaction. The integration of expectation-disconfirmation theory and service profit chain models can be used in service quality, passenger satisfaction and profitability.Research limitations/implicationsThis paper seeks to contribute to and analyze limited articles on service quality at airports and identify further research areas.Originality/valueThis paper tries to explain the development of research on the dimensions of measuring service quality at airports. The author identifies a gap in airport service quality measurement dimensions used by researchers and the industry. The author believes that this study can provide a comprehensive thought on using airport service quality measurement dimensions for future research.

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Sustainability-oriented innovation (SOI) is a subset of innovation that focuses on not just maximizing profits but also on minimizing negative consequences for the environment and society. Despite the fact that the study of SOI has grown rapidly in recent years, little is known about how SOI takes place in social enterprises (SEs). The aim of this study is to understand SOI in SEs with two research questions focusing on the current state of the research and the identification of emergent themes and subthemes regarding SOI practices in SEs. The method used was a systematic review of the scholarly literature guided by the PRISMA protocol. The systematic search and filtering process resulted in 27 studies, which were filtered out of a total of 100 studies. The study’s findings show that process/organizational innovation, such as business model transformation and stakeholder management to increase SEs’ societal impact, is widely practiced in SEs. Unlike SOI in commercial organizations, which is dominant in the subcategory of SOI of environmental innovation, SOI in SEs is more prevalent in social innovation. Several challenges faced by SEs in developing SOIs were also revealed, including a lack of long-term funding, low entry barriers for potential competitors, and inefficiencies. A number of potential future directions were also discussed.