Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java. The purpose of the present study was to describe the relationships among service quality, customer trust and customer religious commitment on customer satisfaction and loyalty of Islamic banks in East Java. Respondents were Islamic banks' customers domiciled in East Java. A predetermined number of samples were taken by the use of a simple random sampling technique. Analysis was performed using the Structural Equation Modeling (SEM). Results indicated that service quality and customer trust of Islamic banks jointly had significant effects on customer satisfaction. Service quality and customer trust had direct and indirect effects on customer loyalty mediated by satisfaction of Islamic banks' customer in East Java. Religious commitment had no direct and indirect effect on customer satisfaction and customer loyalty.

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A chitosan resin derivatized with N-methyl-D-glucamine (CCTS-NMDG) wassynthesized by using a cross-linked chitosan (CCTS) as base material. The N-methyl-D-glucamine (NMDG) moiety was attached to the amino group of CCTS through the arm of chloromethyloxirane. The adsorption behavior of 59 elements on the synthesized resin was systematically examined by using the resin packed in a mini-column, passing water samples through it and measuring the adsorbed elements in eluates by ICP-MS. The CCTS-NMDG resin shows high ability in boron sorption with the capacity of 0.61 mmol ml -1 (= 2.1 mmol g -1 ). The sorption kinetics of this resin was faster than that of the commercially available resins. Other advantages of the synthesized resin are: (1) quantitative collection of boron at neutral pH regions, (2) complete removal of large amounts of matrices, (3) no loss of efficiency over prolonged usage, (4) effective collection of boron in wide range concentration using a mini column containing 1 ml resin, and (5) complete elution of boron with 1 mol l -1 nitric acid. The resin was applied to the collection/concentration of boron in water samples. Boron in tap water and river water was found to be in the range of 6 to 8 μg l -1 . The LOD of boron after pretreatment with CCTS-NMDG resin and measurement by ICP-MS was 0.07 μg l -1 and the LOQ was 0.14 μg l -1 when the volume of each sample and eluent was 10 ml.

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