Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java. The purpose of the present study was to describe the relationships among service quality, customer trust and customer religious commitment on customer satisfaction and loyalty of Islamic banks in East Java. Respondents were Islamic banks' customers domiciled in East Java. A predetermined number of samples were taken by the use of a simple random sampling technique. Analysis was performed using the Structural Equation Modeling (SEM). Results indicated that service quality and customer trust of Islamic banks jointly had significant effects on customer satisfaction. Service quality and customer trust had direct and indirect effects on customer loyalty mediated by satisfaction of Islamic banks' customer in East Java. Religious commitment had no direct and indirect effect on customer satisfaction and customer loyalty.

Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java. The purpose of the present study was to describe the relationships among service quality, customer trust and customer religious commitment on customer satisfaction and loyalty of Islamic banks in East Java. Respondents were Islamic banks' customers domiciled in East Java. A predetermined number of samples were taken by the use of a simple random sampling technique. Analysis was performed using the Structural Equation Modeling (SEM). Results indicated that service quality and customer trust of Islamic banks jointly had significant effects on customer satisfaction. Service quality and customer trust had direct and indirect effects on customer loyalty mediated by satisfaction of Islamic banks' customer in East Java. Religious commitment had no direct and indirect effect on customer satisfaction and customer loyalty.

Abstract:Purpose: the purpose of this study was to examine and obtain empirical evidence of the effects of external and internal environmental factors on the strategy and performance of manufacturing companies.Design/methodology/approach: This study used primary data obtained by distributing questionnaires to 150 respondents of manufacturing companies in Indonesia spreading over six major cities in Java such as Jakarta, Banten, Bandung, Yogyakarta, Semarang and Surabaya.Samples were taken by using the systematic random sampling technique. The technique was used since those major cities had different numbers of manufacturing companies. Subsequently, the feasibility of the model was tested. Several indices of model feasibility would be used to test the model developed in this structural equation model. In case of a sub-optimal model, a model modification was to be performed by adding or removing paths so that the chi-square values would decrease by the values of the index. Findings:Results showed that internal and external environmental factors, through the operating environments and the remote environments of manufacturing industries, jointly affected the companies' understanding of the condition of the industrial environments to establish strategic goals in order to achieve optimal performance of manufacturing industry.-763-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1326Practical implications: The internal and external environmental factors through the operating and remote environments had effects on the strategy of manufacturing companies in Indonesia.However, both internal and external environments did not affect the performance of manufacturing companies in Indonesia. There was a tendency that manufacturing companies were to observe the occurring macro-economic conditions. Manufacturing industries were faced with the pressures from competition, customers and suppliers that affected companies' revenue. Performance of manufacturing industries was more influenced by macro-economic conditions that have not recovered from the global crisis.Originality/value: This study was conducted to determine the effects of environmental factors on the corporate strategy and performance. The effects of the industrial environments are crucial since the more complicated changes in the industrial environments the greater the impacts it has on the resources, structures and processes in the company. Environmental factors of the industry present both organizational strengths and weaknesses, which would affect the strategy and performance of the industry.

This study uses a machine learning algorithm which is the extreme model one of the new learning method of neural networks. Determining the value of forecasting based on actual value. Output generated more quickly in this process, because the learning done in a fast speed and better accuracy rate than conventional forecasting methods. Epoch using the parameter changes and changes in the range of accuracy of test results demonstrate the value of error is quite good during the system testing.Keywords: neural networks, epoch, value of error.

Abstract

AbstrakPenelitian ini membahas perencanaan kegiatan maintenance dengan metode reability centered maintenance (RCM) II untuk menilai risiko kerusakan fungsi pada compresor screw. Perhitungan waktu maintenance optimal dilakukan dengan memperhatikan biaya maintenance dan biaya perbaikan. Hasil penilaian risiko dengan risk priority number (RPN) menunjukkan bahwa komponen kritis yang perlu mendapatkan prioritas utama dalam memberikan maintenance pada compresor screw adalah kerusakan fungsi pada piston yang aus, dan pada spon filter udara keluar rusak yang mendapatkan RPN 45. Penentuan waktu maintenance optimal diberikan pada komponen yang mengalami scheduled restoration dan scheduled discard task agar tindakan tersebut menjadi technically feasible untuk menurunkan konsekuensi kerusakan. Nilai waktu maintenance optimal yang diperoleh untuk mencegah kerusakan pada compresor screw lebih kecil dari nilai mean time to failure (MTTF) yang menunjukkan bahwa waktu maintenance optimal akan berusaha untuk menghindari terjadinya kerusakan fungsi komponen sebelum kerusakan terjadi. AbstractMaintenance Activity Planning by Reability Centered Maintenance II Method. This research discusses maintenance activity planning using the RCM II method to evaluate failure function risk on compresor screw. The calculation of maintenance time is performed by considering maintenance and repair costs. The risk evaluation result with RPN shows that the critical component that needs to get the main priority in applying maintenance on compresor screw is function disorder on timeworn piston and on the broken outgoing air sponge's filter that receives RPN 45. The optimum maintenance time calculation is applied on components that undergo scheduled restoration and scheduled discard task so that this action becomes technically feasible in decreasing the consequence of damage. The optimum maintenance time value that is acquired to prevent damage on compresor screw is lower than the value of its MTTF, which demonstrates that optimum maintenance time will be significant in avoiding component function damage before the damage happens. Keywords: Compresor screw, maintenance activity schedule plan, optimum time maintenance interval, RCM II, risk assessment PendahuluanKegiatan perawatan (maintenance) ditujukan untuk meyakinkan bahwa aset fisik yang dimiliki dapat terus berlanjut memenuhi apa yang diinginkan oleh pengguna terhadap fungsi yang dijalankan oleh aset tersebut [1]. Maintenance merupakan salah satu cara efektif untuk meningkatkan keandalan suatu sistem [2]. Kegiatan tersebut dapat bersifat terencana (planned) dan tidak terencana (unplanned). Hanya ada satu bentuk kegiatan maintenance yang tidak terencana, yakni emergency maintenance, dimana tindakan maintenance tersebut dibutuhkan sesegera mungkin untuk mencegah kerusakan yang lebih parah seperti loss of production atau untuk alasan keselamatan (safety). Kegiatan maintenance pada dasarnya terbagi menjadi dua kategori, yaitu preventive maintenance dan corrective maintenance. Pemilihan kegiatan mainten...

The object of this study is RM Bebek Sinjay in Bangkalan Madura. The method used is the path analysis to see and analyze the variables model of consumer decision making process. The results showed that the purchasing decisions of consumers RM Bebek Sinjay accordance with the stages model of consumer decision making process. Variable problem recognition, information search, alternative evaluation and purchase decision has a significant influence in shaping the research model. Research variables have mutually reinforcing positive values in shaping the research model. RM Bebek Sinjay should consider the balance of the variables that make up the model of consumer decision making process if it is to retain its consumers. Recommended marketing strategy is to open new branches, improve product quality and service as well as improve product innovation.Consumer decision making process, problem recognition, information search, alternative evaluation, path analysis and internal sources. PENDAHULUANSebelum membeli suatu produk atau jasa, umumnya konsumen melakukan evaluasi untuk melakukan pemilihan produk atau jasa. Evaluasi dan pemilihan yang digunakan akan menghasilkan suatu keputusan. Pengambilan keputusan sendiri merupakan sebuah proses yang terdiri dari beberapa tahap, yaitu pengenalan kebutuhan, pencarian informasi, evaluasi alternatif sebelum pembelian, pembelian, konsumsi, dan evaluasi alternatif sesudah pembelian (Engel, et. al., 2006). Pengambilan keputusan membeli merupakan keputusan konsumen tentang apa yang hendak dibeli, berapa banyak yang akan dibeli, di mana akan dilakukan, kapan akan dilakukan dan bagaimana pembelian akan dilakukan (Burke, 2002). Nordvall (2014) mengemukakan bahwa proses keputusan pembelian merupakan tahap-tahap yang dilalui pembeli dalam menentukan pilihan tentang produk dan jasa yang hendak dibeli. Ahli lain menyatakan bahwa pengambilan keputusan konsumen adalah proses pengintegrasian yang mengkombinasikan pengetahuan untuk mengevaluasi dua atau lebih perilaku alternatif dan memilih salah satu diantaranya (Han, et. al., 2014). Reje dan Dreger (2014) mengatakan bahwa keputusan sebagai seleksi Penulis Abstract KeywordsFaktor-faktor yang Mempengaruhi.……… JIEMS

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