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Objective - Caregiving of a child with special needs can increase the cost of raising the child and parent’s stress. These two issues are commonly experienced by a parent who care for their special needs child themselves and the thought of challenges are different based on the disability of the child. Methodology/Technique – The challenges of raising a child with disability make it necessary for parents to work harder to to meet the cost of treatment. Meanwhile, levels of stress among those parents are understandably increased. Finding – Parents caring for a child with disability need to place greater emphasis on achieving a balance between their work, caring for their child and stress. Further, this paper includes a discussion on the cost of raising a disabled child and the increased levels of stress experienced by these parents. Novelty - The findings of this paper contribute to conceptual model on the challenges faced by Malaysian parents in caregiving for a child with special needs. Type of Paper: Review

Understanding Consumer Complaint Behavior (CCB) is important in present competitive business environment as it serves as quality improvement tools in enhancing customer experience. However, studies on consumer complaint behavior that been conducted in Malaysia are relatively few. Complaint should not been viewed as a problem. Consumers today are better educated, more sophisticated, more demanding and are willing to pay for services that meet or exceed their expectations. The purpose of this study is to examine the relationship between attitude, knowledge, personality and CCB among Millennial. A survey was conducted that involved 400 customers who experienced dissatisfaction of car vehicle repair services. The finding of this study indicates that only attitude and knowledge were statistically significant to CCB. Consumer satisfaction or dissatisfaction ratings are good indicators of firm's performance to forecast future profit and return on investment. Therefore service managers should continuously and increasingly use customer satisfaction index as criterion for analyzing service performance to create more loyal customers.

In the business field it is very important to win the customer heart and the success of the loyalty program offered to the customers depends on particular rewards given by the service provider. Loyalty and customer loyalty in previous research has shown a significant relationship. There are problems occurs in loyalty program where the customers has a low awareness about the loyalty program, and the delayed in receiving the rewards. Loyalty program are divided into two parts. The first part is soft attribute loyalty program and second part is hard attribute loyalty program. Soft attributes loyalty program are ways of doing things or code of conduct that are intangible and was meant to give customer sense of recognition. Hard attributes loyalty program are basically tangible elements such as discounts card and free gift. A total of 100 respondents were chosen from one selected retailers in Penang and a purposive sampling technique was used. The result shown that both hard and soft attribute has a significant relationship with customer loyalty.

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