Trust and Perceived Benefit as Antecedents of Reuse Intention in Mobile Payment Services

Narahdita, Ajeng Putri; Aisjah, Siti; Kusniyah, Nur

doi:10.21776/ub.jam.2020.018.04.07

Cited by 8 publications

(5 citation statements)

References 14 publications

(35 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This positive perception leads to the adoption of MPS during the COVID-19 pandemic. This finding is similar to the study conducted by Narahdita et al (2020).…”

Section: Discussionsupporting

confidence: 92%

Influence of COVID-19 pandemic on the intention to adopt mobile payment systems in India

Raman

Aashish

2022

QMR

View full text Add to dashboard Cite

Purpose The purpose of this study is to develop a conceptual framework which takes into account the perceived risk (PR) and the perceived benefits (PB) of using mobile payment systems (MPS) in the context of COVID-19 pandemic. Design/methodology/approach The study proposes a conceptual framework incorporating the uncertainties/risks associated with MPS like perceived technology uncertainty (PTU), perceived regulatory uncertainty (PRU), perceived service intangibility (PSI) and perceived information asymmetry (PIA), along with the benefits of using MPS such as trust, mobility, health consciousness (HC) and fear of Coronavirus (FOC). A survey comprising 1,253 participants was conducted in India. The proposed model was empirically examined through partial least square structural equation modelling. Findings The outcomes of the study revealed a significant positive influence of PTU, PRU, PIA and PSI on PR. On the other hand, HC and FOC were identified as the major antecedents having a significant positive influence on PB. Both PR and PB had a significant influence on the intention to adopt MPS, but the influence of PB was greater than the influence of PR. Practical implications The enablers and inhibitors play a crucial role in understanding the intention to adopt MPS. HC and fear of acquiring Coronavirus can be aggressively marketed by the government and service providers as a strategy to maintain social distancing. Government should address the regulatory concerns associated with the usage of MPS so as to alleviate any negative perception among the general public. Originality/value The current study is a novel attempt to understand the intention to adopt MPS in India as precautionary health behaviour to curb the transmission of Coronavirus pandemic. The study uses two constructs, HC and FOC, to better understand the behaviour of the people and explain the intention to adopt MPS during the COVID-19 pandemic.

show abstract

“…This positive perception leads to the adoption of MPS during the COVID-19 pandemic. This finding is similar to the study conducted by Narahdita et al (2020).…”

Section: Discussionsupporting

confidence: 92%

Influence of COVID-19 pandemic on the intention to adopt mobile payment systems in India

Raman

Aashish

2022

QMR

View full text Add to dashboard Cite

show abstract

“…The finding for sample from millennials corroborates with past studies, which reveal that perceived risk is key factor in influencing continuous usage intention of millennials (Ali et al, 2021;Mou et al, 2020, Suki dan Suki, 2020Rahmayanti dan Rahyuda, 2020). The other finding for sample from millennials corroborates with past studies, which reveal that subjective norm and perceived value is key factor in influencing continuous usage intention of millennials and zillennial (Hossain et al, 2019;Mouakket, 2018;Mkhize, 2021;Aji et al, 2020;Hajli et al, 2015;Ahn dan Lee, 2019;Rahmayanti dan Rahyuda, 2020;Narahdita et al, 2020;Ting, 2020;Venkatesh et al, 2003).…”

Section: Discussionsupporting

confidence: 81%

“…Previous research has looked at how creating trust has a direct impact on e-wallet adoption intentions and sustainability (Rahmayanti & Rahyuda, 2020). Trust in technology, according to Narahdita et al (2020) and Ting (2020), can influence sustainability intentions to utilize that technology. Trust has a favorable and significant effect on intention to use, according to Concepcion and Orillano's research (2021).…”

Section: Trustmentioning

confidence: 99%

What drives millennials and zillennials continuously using instant messaging? Perspective from Indonesia

Rahmayanti¹,

Dharmanegara²,

Yasa³

et al. 2022

10.5267/j.ijdns

View full text Add to dashboard Cite

This study proposes to explore the relationship between perceived risk, subjective norm, perceived value, and continuous usage intention via trust as a mediating variable. This research applied a survey which involved 320 IM users (160 from millennials and 160 from Zillennial) in Indonesia. The literature’s existing scales were used to operationalize the constructs proposed in this study. The analyses were conducted using partial least squares structural equation modeling (PLS-SEM) to test hypotheses. The results of the study show that there are differences in the results of the influence of perceived risk on continuous usage intention in the Millennial and Zillennial generations. The results of the study found that continuous usage intention received negative direct impact from perceived risk, positive direct effect from subjective norm, perceived value, and trust on Millennial. In addition, continuous usage intention received negative and not significant direct impact from perceived risk, positive direct effect from subjective norm, perceived value, and trust on Zillennial. The results are useful for instant messaging management into formulating strategies to retain their users in Indonesia. These findings provided theoretical and managerial contributions as well as future research directions.

show abstract

“…Research (Lestari, 2020) states that trust significantly positively affects the intention to reuse. Research (by Narahdita et al, 2020) ; (Dwi & Raka, 2022) concluded that trust significantly positively affects reuse intention. This research contrasts (with Piriyakul et al, 2015); Tun (2020) found that trust does not affect the intention to reuse.…”

Section: Figure 1 E-wallet Usersmentioning

confidence: 99%

“…The results of this study strengthen research findings (Malhotra et al, 2017) ; (Prayudi et al, 2022) concluded that trust has a significant positive effect on the intention to reuse. Research (Narahdita et al, 2020) ; (Prasetya & Sukaatmadja, 2021) ; (Dwi & Raka, 2022) concluded that trust has a significant positive effect on reuse intention.…”

Section: Trust Can Increase Reuse Intentionmentioning

confidence: 99%

The Effect of Trust and Perceived Value on Reuse Intention of Linkaja Application Users Mediated by Customer Satisfaction

Fatah

Rofiq

Indrawati

2023

JWS

View full text Add to dashboard Cite

Introduction: This study aims to analyze the role of customer satisfaction in mediating the effect of trust and perceived value on reuse intention. Method: This type of research is explanatory research. The sampling technique used purposive sampling with 120 respondents and was analyzed using Partial Least Square (PLS). Result: Based on the research results, it says that trust affects reuse intention and customer satisfaction, perceived value influences reuse intention and customer satisfaction, customer satisfaction affects reuse intention, and customer satisfaction mediates the effect of trust and perceived value on reuse intention. Customer satisfaction acts as a partial mediating variable. Conclusion: Trust and perceived value influence user intentions to reuse the application. Therefore, LinkAja application management must pay attention to and build trust and perceived value to strengthen user intentions to use the application again.

show abstract

Trust and Perceived Benefit as Antecedents of Reuse Intention in Mobile Payment Services

Cited by 8 publications

References 14 publications

Influence of COVID-19 pandemic on the intention to adopt mobile payment systems in India

Influence of COVID-19 pandemic on the intention to adopt mobile payment systems in India

What drives millennials and zillennials continuously using instant messaging? Perspective from Indonesia

The Effect of Trust and Perceived Value on Reuse Intention of Linkaja Application Users Mediated by Customer Satisfaction

Contact Info

Product

Resources

About