Influence of COVID-19 pandemic on the intention to adopt mobile payment systems in India

Abstract

Purpose The purpose of this study is to develop a conceptual framework which takes into account the perceived risk (PR) and the perceived benefits (PB) of using mobile payment systems (MPS) in the context of COVID-19 pandemic. Design/methodology/approach The study proposes a conceptual framework incorporating the uncertainties/risks associated with MPS like perceived technology uncertainty (PTU), perceived regulatory uncertainty (PRU), perceived service intangibility (PSI) and perceived information asymmetry (PIA), along with the benefits of using MPS such as trust, mobility, health consciousness (HC) and fear of Coronavirus (FOC). A survey comprising 1,253 participants was conducted in India. The proposed model was empirically examined through partial least square structural equation modelling. Findings The outcomes of the study revealed a significant positive influence of PTU, PRU, PIA and PSI on PR. On the other hand, HC and FOC were identified as the major antecedents having a significant positive influence on PB. Both PR and PB had a significant influence on the intention to adopt MPS, but the influence of PB was greater than the influence of PR. Practical implications The enablers and inhibitors play a crucial role in understanding the intention to adopt MPS. HC and fear of acquiring Coronavirus can be aggressively marketed by the government and service providers as a strategy to maintain social distancing. Government should address the regulatory concerns associated with the usage of MPS so as to alleviate any negative perception among the general public. Originality/value The current study is a novel attempt to understand the intention to adopt MPS in India as precautionary health behaviour to curb the transmission of Coronavirus pandemic. The study uses two constructs, HC and FOC, to better understand the behaviour of the people and explain the intention to adopt MPS during the COVID-19 pandemic.

Preventive healthcare behavior: A hybrid systematic literature review (1998–2023)

“…A study by Dao and Lim (2022) Oceania countries account for 7% of the studies, with Australia having the maximum number of studies compared to New Zealand. However, India features in just seven studies, of which one study is from 2014 (Kapadia-Kundu et al, 2014), and the remaining six have been published only in the last 2 years (Ghosal et al, 2022;Kapoor & Singhal, 2021;Kapoor & Tagat, 2022;Raman & Aashish, 2023;Shahnawaz et al, 2023;Wang et al, 2021). Since 1998, only a few cross-country studies have been performed.…”

Thank you, government! Your support facilitated my intention to use mobile payment in the new normal era

“…For instance, in Malaysia, relevant government bodies have introduced several incentives such as e-Tunai Rakyat, e-Penjana and Bantuan Khas Sarawakku Sayang to citizens during the pandemic through the m-payment system (Lee and Jais, 2022). This strategy is expected to "kill two birds with one stone", wherein the government provides financial aid to those in need and normalises using contactless payments to mitigate the repercussions of the COVID-19 pandemic (Raman and Aashish, 2023). To address the gaps in the m-payment literature, this study has the following primary objectives: to examine the significant variables that affect users' BI to adopt m-payment in the new normal era and to examine the moderating effect of government support (GS) towards m-payment adoption among Malaysian citizens.…”