Travelers’ intentions for green behaviors at airports: Exploring the effect of green physical surroundings using mixed methods

Han, Heesup; Koo, Bonhak; Chua, Bee‐Lia; Hoon-Ku, Sul; Kim, Jinkyung Jenny

doi:10.1016/j.jhtm.2020.10.005

Cited by 22 publications

(17 citation statements)

References 52 publications

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“…The result further states that Perceived Physical Servicescape has a positive and very significant effect on perceived behavioral control in green fast-food retail. This result supports the research of [20] which states that a green environment can affect feelings of pleasure and ease of consumer behavior, although other studies have shown that the physical servicescape does not significantly affect the perception of behavior compared to the social servicescape [38]. This means that the setting of the physical environment in green fast-food retail plays an important role in controlling consumer behavior about whether or not to eat at green fast-food retail.…”

Section: Discussionsupporting

confidence: 87%

“…Green Physical Servicescape refers to the green built environment which includes green items, green environmental conditions, and green spaces [20]. Several previous studies have stated that physical servicescape can positively influence customer behavior control [19], [20]. Then, the next hypothesis is: H2: Perceived physical servicescape has a positive significant impact on perceived behavioral control.…”

Section: Perceived Physical Servicescapementioning

confidence: 97%

“…In restaurants, the physical servicescape is an important aspect that has a competitive value [19]. Green Physical Servicescape refers to the green built environment which includes green items, green environmental conditions, and green spaces [20]. Several previous studies have stated that physical servicescape can positively influence customer behavior control [19], [20].…”

Section: Perceived Physical Servicescapementioning

confidence: 99%

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The Behavioral Intention of Millennial Consumer Towards Green Fast-Food Retail

Hayuningardi¹,

Najib²

2021

Proceedings of the 2nd International Seminar of Science and Applied Technology (ISSAT 2021)

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The millennial increasing interest in green products indirectly affects the existence of fast food, which is previously often associated with something unhealthy. Some fast-food practitioners are now offering several products they claim to be "greener". However, it is still very rare to launch outlets with more "green" or "eco-friendly" thematic even though the negative perception about fast food retail is sometimes related to the food place itself. Therefore, this study aims to determine consumer behavior intention, millennial generation in this case, towards green fast food retail with the scope of study in West Java, Indonesia. This study was conducted on 402 respondents by adopting the TPB theory as the variable under study. It used a quantitative approach and was processed using Smart-PLS. The results show that the company's green practices, physical servicescape, and price fairness affect consumer behavior control which has a very significant influence on consumer behavior intention in green fast food retail.

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Section: Discussionsupporting

confidence: 87%

Section: Perceived Physical Servicescapementioning

confidence: 97%

Section: Perceived Physical Servicescapementioning

confidence: 99%

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The Behavioral Intention of Millennial Consumer Towards Green Fast-Food Retail

Hayuningardi¹,

Najib²

2021

Proceedings of the 2nd International Seminar of Science and Applied Technology (ISSAT 2021)

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“…Given the gap of knowledge on the relationship between PED and consumer’s experience in the retail store context and taking into account the role of emotional well-being (EWB) and its dimensions (sensorium, behaviour and happiness), this study develops a comprehensive understanding of the relationship between PED and consumers’ EWB. Moreover, this study is one of the first attempts to collect empirical evidence that PED influences consumers’ emotional well-being (Jeon and Kim, 2012; El Hedhli et al , 2013; Moon et al , 2016; Han et al , 2020; Yuan et al , 2021) and eventually leads to the enhancement of consumers’ perception towards store’s performance, which still needs to be tested and validated.…”

Section: Introductionmentioning

confidence: 99%

“…To conduct this study, qualitative research was implemented to justify two rationales. Firstly, previous studies from the researchers (Lecointre-Erickson et al , 2018; Dalmoro et al , 2019; Bolten and Barbiero, 2020; Han et al , 2020) have majorly adopted a quantitative approach, nevertheless there is limited research in this area through a qualitative approach. Secondly, qualitative technique was used because of the exploratory nature of the study, as the study emphasises to understand and figure out the fact from phenomenon from participants’ point of views, as distinguished from measuring or testing theories (Pantano and Priporas, 2016; Priporas et al , 2017; Diffley and McCole, 2019).…”

Section: Introductionmentioning

confidence: 99%

The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers

Khaneja¹,

Hussain

Melewar

et al. 2022

QMR

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Purpose This study aims to use place identity theory to examine the concept of physical environment design (PED) and its effects on consumers’ emotional well-being (EWB) dimensions such as sensorium, behaviour and happiness. Design/methodology/approach The authors used a qualitative approach. Thirty interviews were conducted among participants drawn from the city of London, which is one of the flourishing and world’s most famous international trade centre, providing paramount access to the global market. The data was analysed using thematic analysis. Findings The findings suggest that PED is defined precisely using the terms like atmosphere, appealing, attractive, impressing, inviting, ambient, compelling and design cues. The findings also suggest that PED has a positive effect on consumers’ sensorium, behaviour and happiness. However, these effects are lower when the retail stores have unwelcoming themes than when they have mesmerising PED. The different names can also be advantageous, specifically when online shopping dominates today’s retail industry. The findings also illustrate that the theoretical model used in this study is valid and suggest that PED has positive effects on consumers’ sensorium, behaviour and happiness. Originality/value To the best of the authors’ knowledge, while other authors tried to identify the effect of PED on consumers buying behaviour, this study is the first one to show how PED effects consumers’ sensorium, behaviour and happiness. The results of personal interviews highlight the importance of design elements and a gap in the application of novel elements to improve consumers’ sensorium, behaviour and happiness.

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The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study

Alam,

Yang,

Bandara

et al. 2023

Corp Soc Responsibility Env

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This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and corporate reputation in a cross‐culture context. A questionnaire survey was carried out on airport user experiences from 528 passengers using China and Pakistan airports. Smart PLS‐3.3 was used to test the formulated hypothesis. The results showed that CSR significantly affects passenger satisfaction. The results also revealed CSR initiatives have a significant effect on the service standard, customer facilities, corporate image, and corporate reputation. Customer facilities and corporate image were found to be significant mediators for CSR‐satisfaction link. However, the service standard and corporate reputation showed an insignificant relationship.

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Travelers’ intentions for green behaviors at airports: Exploring the effect of green physical surroundings using mixed methods

Cited by 22 publications

References 52 publications

The Behavioral Intention of Millennial Consumer Towards Green Fast-Food Retail

The Behavioral Intention of Millennial Consumer Towards Green Fast-Food Retail

The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study

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