The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study
Fahad Alam,
Qing Yang,
Yapa Mahinda Bandara
et al.
Abstract:This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and corporate reputation in a cross‐culture context. A questionnaire survey was carried out on airport user experiences from 528 passengers using China and Pakistan airports. Smart PLS‐3.3 was used to test the formulated hypothesis. The results showed that CSR signifi… Show more
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