The Impact of Company, Subject, and System Characteristics on the Trust Factors Affecting the Adoption of Internet-based Interorganizational Systems

Lai, Ivan Ka Wai; Tong, Viny W. L.

doi:10.1080/10580530.2013.832959

Cited by 5 publications

(4 citation statements)

References 56 publications

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“…Third, The usability [1] dimension covers system availability, ease of navigation and screen loading speed. Within eSCM at an individual level, several studies have pointed to system availability, navigation, and speed all playing a central role in the ability of employees to carry out tasks quickly and efficiently (Lai and Tong, 2013;Kull et al, 2007;Wen et al, 2014).…”

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confidence: 99%

Examining the antecedents of the technology acceptance model within e-procurement

Brandon‐Jones

Kauppi

2018

IJOPM

124

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Purpose Despite the widespread organisational adoption of e-procurement systems, we continue to witness disappointing performance outcomes from their implementation. This can be explained largely by the failure of many organisations to translate the initial adoption decision, made at an organisational level, into individual-level acceptance of e-procurement by an organisation’s employees. The purpose of this paper is to examine the key antecedents of the technology acceptance model (TAM) for employees expected to use e-procurement systems in their day-to-day activities. Design/methodology/approach In this study, the authors apply and extend the TAM to examine the factors that influence the acceptance of e-procurement by individual employees. The authors’ focus is on the potential role of user-perceived e-procurement quality dimensions as the antecedents to the TAM’s cognitive mechanisms of perceived usefulness and perceived ease of use. The structural equation model uses the survey data collected from 139 e-procurement users at a university in the Netherlands. Findings The results confirm the core TAM relationships within an e-procurement context. Extending the TAM model to explore the antecedents, the authors find that the e-procurement quality dimensions of processing, usability, and professionalism impact the levels of individual employee e-procurement acceptance. Interestingly, the system-level dimensions (processing and usability) appear to play a greater role than the support dimensions (professionalism) in these cognitive mechanisms. Practical implications The findings indicate that the need for e-procurement training and on-going support may be lessened by initial effective design covering system navigation and system usability and by ensuring that an e-procurement system has expedient information and product flows between the buyer and supplier. Originality/value To the authors’ knowledge, this is the first study to explore the TAM and, more critically, its antecedents within an e-procurement context. It is also the first to empirically validate this extended model. Finally, by shifting the focus from the more typical organisational-level adoption to an individual employee acceptance unit of analysis, the authors provide a better understanding of how organisations can gain the most from investments in e-procurement and other similar e-supply chain management technologies.

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mentioning

confidence: 99%

Examining the antecedents of the technology acceptance model within e-procurement

Brandon‐Jones

Kauppi

2018

IJOPM

124

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“…As the third antecedent, the dimension of usability comprises accessibility of system, ease of navigation and loading speed of the screen. Appositely, at individual level, relevant works on eSCM concluded the major role of system availability, navigation and speed in the capability of employees in quickly and efficiently performing their tasks (Kull et al, 2007;Lai and Tong, 2013;Wen et al, 2014). In their study, Venkatesh and Bala (2008) mentioned that a technology with easy and quick information provision will increase job performance, and such technology will be used more frequently and extensively.…”

Section: Development Of Research Hypothesesmentioning

confidence: 99%

Antecedents of acceptance model for e-procurement in Jordanian public shareholding firms

Almajali

Majali

Masa'deh

et al. 2023

JCM

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Purpose The commonly used e-procurement systems still show unsatisfactory implementation outcomes because many organisations are still unable to effectively interpret the initial adoption decision. The e-procurement systems are generally developed at organisational level, but their usage is at individual level, by the employees particularly. This paper examined technology acceptance model’s (TAM) key antecedents, involving e-procurement systems usage by employees in their daily activities. This study aims to examine the impact of factors affecting e-procurement acceptance among users through the mediating role of users’ attitude. The commonly used e-procurement systems still show. Design/methodology/approach TAM was applied and expanded in this study, in exploring the factors impacting the employees’ e-procurement acceptance. This study used quantitative method, and questionnaires were distributed to 200 users in Jordanian public shareholding firms. The collected data were quantitatively analysed using PLS modelling. Findings Significant TAM relationships involving e-procurement were affirmed. The expanded TAM in the scrutiny of antecedents showed that content, processing and usability affected perceived usefulness, while perceived convenience did not affect the usefulness factor. Furthermore, it was noticed that perceived ease of use was affected by usability and training, while perceived connectedness was not affected by usability and training. Practical implications The results demonstrated the necessity of e-procurement training. Furthermore, at the start of the implementation stage, effective design on system navigation and system usability, and consistent support, could increase use effectiveness and acceptance. Also, expedient information and buyer–supplier product flows should be made available. Originality/value Most organizations invest a lot of time and money in installing e-procurement systems to deliver their goods at the right time and at the right price. However, many of these e-procurement systems have failed due to low acceptance among users. Thus, to the best of the authors’ knowledge, this is the first study that used TAM and theory of planned behaviour in examining the effects of perceived convenience, perceived connectedness, content, training, processing and usability factors, in Jordanian firms. Lastly, the focus of this study was on the individual employee’s acceptance, rather than on the organisational-level adoption, as the unit of analysis, to provide insight on how organisations can achieve maximally from e-procurement investments and from other comparable technologies of e-supply chain management.

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“…Building trust is seen as a way of minimising perceived risks and their impacts, particularly when the context of interaction is somewhat impersonal (Lai and Tong, 2013). At the same time, trust relates to one’s expectations about the other party’s behaviour, usually along the dimensions of integrity, benevolence and competence (McCole et al , 2010).…”

Section: Findings and Analysismentioning

confidence: 99%

“…In this example, engaging with the platform entails an individual placing their trust in unknown and therefore untrusted others. Furthermore, the unknown others are private individuals, rather than familiar service providers who could be potentially perceived as trustworthy due to their reputations (Lai and Tong, 2013).…”

Section: Introductionmentioning

confidence: 99%

Trust in the sharing economy: the AirBnB case

Zamani

Choudrie

Katechos

et al. 2019

IMDS

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Purpose The purpose of this paper is to examine sharing economy online marketplaces with the aim of understanding how trust perceptions form and get communicated through sharing economy platforms. Design/methodology/approach The authors build on online user comments and reviews as aggregated by independent third-party websites, and apply a qualitative analysis. Findings The findings show that the quantity of information and communication are important drivers towards building trust perceptions, while an overall lack of interaction between users and the marketplace provider intensifies perceived risks. Originality/value The authors validated the importance of trust and the authors have illustrated that the critical conditions that hinder trust formation are information asymmetry as well as the lack of interaction. What is also an interesting implication is that the impact of both of these can be exacerbated when there is a perceived lack of support among users and between them and the marketplace operator.

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The Impact of Company, Subject, and System Characteristics on the Trust Factors Affecting the Adoption of Internet-based Interorganizational Systems

Cited by 5 publications

References 56 publications

Examining the antecedents of the technology acceptance model within e-procurement

Examining the antecedents of the technology acceptance model within e-procurement

Antecedents of acceptance model for e-procurement in Jordanian public shareholding firms

Trust in the sharing economy: the AirBnB case

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