2019
DOI: 10.1108/imds-04-2019-0207
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Trust in the sharing economy: the AirBnB case

Abstract: Purpose The purpose of this paper is to examine sharing economy online marketplaces with the aim of understanding how trust perceptions form and get communicated through sharing economy platforms. Design/methodology/approach The authors build on online user comments and reviews as aggregated by independent third-party websites, and apply a qualitative analysis. Findings The findings show that the quantity of information and communication are important drivers towards building trust perceptions, while an ov… Show more

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Cited by 38 publications
(38 citation statements)
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References 62 publications
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“…Consequently, government agencies and hotels also treat Airbnb as a threat to hospitality businesses and traditional tourism [66]. In an Airbnb, sharing a living space with strangers can disrupt the daily life of locals, especially for foreigners with different customs and education levels [67,68]. Simultaneously, the growth of the residential service industry has meant an increase in the prices of essential goods, although not all residents are involved in the sharing economy [69].…”
Section: Hypothesis 2 (H2)mentioning
confidence: 99%
“…Consequently, government agencies and hotels also treat Airbnb as a threat to hospitality businesses and traditional tourism [66]. In an Airbnb, sharing a living space with strangers can disrupt the daily life of locals, especially for foreigners with different customs and education levels [67,68]. Simultaneously, the growth of the residential service industry has meant an increase in the prices of essential goods, although not all residents are involved in the sharing economy [69].…”
Section: Hypothesis 2 (H2)mentioning
confidence: 99%
“…It is based on feelings, develops through interpersonal interactions, and takes a long time to manifest. It is shaped ex ante, as the result of previous experiences and observations (Zamani, 2019).…”
Section: The Role Of Trust In the Exchange Of Professional Knowledgementioning
confidence: 99%
“…Trust has been identified as one of the most critical issues that serves as a "lubricant" in the sharing economy [39,40]. Participation in sharing platforms may increase trust in peers [41,42], in platforms [43], and in technology [44,45]. Table 1.…”
Section: Social Impacts Of Sharing Platformsmentioning
confidence: 99%
“…Trust has been identified as one of the most critical issues that serves as a “lubricant” in the sharing economy [ 39 , 40 ]. Participation in sharing platforms may increase trust in peers [ 41 , 42 ], in platforms [ 43 ], and in technology [ 44 , 45 ]. Studies have examined the role of platforms and their practices to foster trust online [ 46 ], and others have focused on the dichotomy between social inclusion and exclusion [ 47 – 49 ].…”
Section: Background Literaturementioning
confidence: 99%