This is the Accepted Manuscript version of the following article: S. Kurnia, et al., ???E-commerce technology adoption: A Malaysian grocery SME retail sector study???, Journal of Business Research, Vol. 68(9): 1906-1918, March 2015. The final published version is available at: https://doi.org/10.1016/j.neo.2016.09.002 Copyright ?? 2016, Elsevier.Electronic commerce (EC) has substantial potential to foster the growth of small and medium-sized enterprises (SMEs) in developed and developing countries alike. However, EC adoption by SMEs in developing countries has faced many challenges that have not been adequately addressed due to the complex nature of EC adoption in such countries. The aim of this study is to systematically examine the influence of organizational, industry, and national readiness and environmental pressure on the adoption of diverse EC technologies by SMEs in developing countries. A quantitative survey was conducted with retail SMEs within the Malaysian grocery sector to validate the proposed multi-level model. Findings indicate significant influence of environmental pressure on the adoption of various EC technologies. Organizational and national readiness have different influences across diverse EC technologies, while the influence of industry readiness is shown to be insignificant. This study extends the current understanding of the influence of micro-, meso- and macro-level factors and has important implications for researchers, practitioners, and policy makers

Mobile banking has become increasingly important to society; however, not all members of society adopt and/or use it as much as others: older adults, the disabled and lower-income families remain behind in their use and adoption of this service. This finding helped us recognise a research gap and led us to form our primary aim: to understand and explain the factors that influence the adoption, use and diffusion of mobile banking among one of those groups in particular, older adults, in the UK. To form a theoretical understanding, this paper presents a comprehensive review of the surrounding literature in the area and proposes a conceptual framework that can be used for future research. The implications of this research for academia and businesses are also provided in this paper.

PurposeTo describe the development of a survey instrument designed to measure consumer perceptions of the broadband adoption within the UK households.Design/methodology/approachA survey research approach was employed to achieve overall aim and following three objectives of this research: to identify initial items that may help to explain the broadband adoption behaviour and determine them employing an exploratory survey approach; to confirm the representativeness of items to a particular construct domain employing content validity approach; and finally, to test the instrument in order to confirm the reliability of items and construct validity.FindingsThe final outcome of the instrument development process that culminated from the confirmatory study was a parsimonious, 39‐item instrument, consisting of ten scales, all with acceptable levels of content validity, reliability and construct validity.Practical implicationsThe developed instrument is relevant to both academic and practitioner communities who hold a particular interest in the study and management of broadband adoption from the household consumer perspective.Originality/valueThe most conspicuous contribution of the paper is to provide a reliable instrument that is fundamental to measure the household consumer's perceptions of adopting broadband internet.

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She has extensive years' experience specialising in investigating the social inclusion and adoption of Information and Communications Technologies on society's 'marginal groups', the adoption, use and diffusion of innovative Information and Communication Technologies in Small to Medium Size Enterprises and large organizations. She has led projects funded by the Royal Academy of Engineering, and Microsoft and headed Knowledge Transfer Partnerships and consultancy projects with organizations such as, British Telecom and AoL. She has published over 100 peer reviewed papers, commented in trade magazines such as, Computing and Computer Weekly and newspapers, Times Online, Guardian and has been invited to comment on the radio about the issues of broadband adoption and policies and the impacts of technology on older adults. Dr. Efrpaxia Zamani holds a Bachelor Degree in Architecture from the Faculty of Engineering, AUTH. She has been awarded with an MA in Museum Studies from the University of Leicester and an MSc in Finance & Management Engineering from the Aegean University. She has received a scholarship from the Department of Financial & Management Engineering, Aegean University where Efpraxia successfully completed her Doctoral studies (PhD) in Pervasive Information Systems in the

Governments around the globe are striving to provide e-government, online products and services to all the citizens of their respective countries. This has meant that there is a shift in the conventional mode of public service delivery from a face-to-face and telephone mode to electronic means. However, not all the citizens are making use of these changes and one demographic citizens group that is currently attracting immense interest related to their welfare, health and other such issues is the older people group. Using this as reasoning, the aim of this exploratory and explanatory research is to understand the e-government initiatives in the UK, more specifically London. To conduct this research, a mixed qualitative and quantitative research approach was pursued. It was concluded that the benefits of the Internet to many of the users is relative, depending on the age, perceptions and level of innovativeness of the user. It was learnt that in relation to quality, the local authority websites do contain useful and relevant information for the elderly. However, this information is difficult to access, mainly due to the lack of knowledge, or skills in the use of computers, or Internet. From this research it is expected that a contribution to academia will emerge in the form of a better understanding of issues related to e-government, the digital divide and older citizens. For industry, the contributions of this research is the identification and understanding of issues related with online products and services and the older citizen. For policymakers, this research proffers an understanding of issues related with demand and supply of online products and services that governments are currently providing.

PurposeThe considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the government) to link up public sector services with the internet revolution. This is being achieved by making expeditious attempts to provide online public sector products and services on a nationwide basis. However, there are certain regions and groups of the populace in a country where this aim will not be achieved. Aims to focus on this.Design/methodology/approachUsing two comparative case studies and a combination of qualitative and quantitative data, this research identifies the challenges being faced by the UK government in ensuring e‐government products and services to both the rural and urban areas. The London Borough of Hillingdon is used to illustrate the case of the urban area, whilst Conwy County Borough Council is the rural case.FindingsThe research found that while citizens' backgrounds influenced accessibility to e‐government services in the urban area, geographic location related issues were posing problems to the same in the rural area.Practical implicationsWhile illustrating a digital divide, this implies that the UK government still has challenges to overcome, as it has to obtain and convince the citizens to attain internet access that will allow them to acquire the online products and services offered by the government. Amongst other challenges to be encountered are how to overcome the organisational and technical issues that could impede the desired integration of business processes and technologies across government institutions for effective e‐governance.Originality/valueAddresses issues that the UK has to overcome in providing online public sector products and services offered by the government.