Smart Tourism Destinations: An Extended Conception of Smart Cities Focusing on Human Mobility

Lamsfus, Carlos; Martin, David L.; Alzua-Sorzabal, Aurkene; Torres-Manzanera, Emilio

doi:10.1007/978-3-319-14343-9_27

Cited by 110 publications

(65 citation statements)

References 24 publications

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“…From the perspective of information services, smart tourism is an information service and support system for tourists traveling alone [9]. In the past, when using the terminology of a smart tourism destination [54][55][56], some researchers and organizations directly and/or indirectly referred to smart tourism and emphasized clean, green, and the ethical provisioning of high quality services (UNWTO), digital connectivity and civic engagement between tourists and destinations [57], and smart cities.…”

Section: Definition Of Smart Tourismmentioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

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Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

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Section: Definition Of Smart Tourismmentioning

confidence: 99%

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

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“…Therefore, we argue that Dubai's destination image may not be expressed in certain terms using Aaker's 42 BPS traits as the only basis, and that the 75 traits extracted from this study are more comprehensive in the conceptualization of the Dubai's destination image. Following Aaker's five dimensions, it was found that the excitement dimension had the highest frequency (25,758), and competency the second highest (14,268). The lowest frequency relates to the sincerity dimension (see Figure 1).…”

Section: Perception Of Dubai As Destination Image: the Results Of Datamentioning

confidence: 99%

“…Creating and managing tourist experiences in essence is one of the main goals of smart tourism systems [22]. This is possible when, for instance, different tourists interact with a single destination product leading to heterogeneous individualized unique experiences derived from the same product or attraction [25].…”

Section: Smart Tourism and Smart Tourism Destinationsmentioning

confidence: 99%

Smart City and Smart Tourism: A Case of Dubai

et al. 2017

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Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and other public-and private-sector entities, its main goal is to improve the quality of life of all residents. Accordingly, smart tourism has emerged over the past few years as a subset of the smart city concept, aiming to provide tourists with solutions that address specific travel related needs. Dubai is an emerging tourism destination that has implemented smart city and smart tourism platforms to engage various stakeholders. The objective of this study is to identify best practices related to Dubai's smart city and smart tourism. In so doing, Dubai's mission and vision along with key dimensions and pillars are identified in relation to the advancements in the literature while highlighting key resources and challenges. A Smart Tourism Dynamic Responsive System (STDRS) framework is proposed while suggesting how Dubai may able to enhance users' involvement and their overall experience.

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“…Tal informação revela a mudança de comportamento do consumidor na "indústria do turismo" (LAMSFUS et al, 2015). Por exemplo, as tecnologias móveis permitem um fluxo muito mais intenso de informação sem limites físicos além de serem 7 altamente personalizadas tornando-se parte do ambiente, o que permite que o espaço se altere e seja controlado e transformado pela presença de atividades e de pessoas.…”

Section: Turismounclassified

“…Por exemplo, as tecnologias móveis permitem um fluxo muito mais intenso de informação sem limites físicos além de serem 7 altamente personalizadas tornando-se parte do ambiente, o que permite que o espaço se altere e seja controlado e transformado pela presença de atividades e de pessoas. (LAMSFUS et al, 2015). Os serviços móveis são capazes de adaptar a informação para as necessidades do viajante, uma vez que levam em consideração dados sobre as pessoas (por exemplo, localização do turista), os objetos e o seu entorno (LAMSFUS; ALZUA-SORZABAL, 2013).…”

Section: Turismounclassified

Estudo Comparativo entre aplicativos turísticos móveis

Estaregue

Gonçalves

2017

T&S

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RESUMO -O turismo é um dos segmentos econômicos que tem apresentado crescimento no mundo dos negócios. Esse crescimento apoia-se em muitos fatores que se inter-relacionam, entre eles, estão os avanços tecnológicos (PAGE, 2011). A crescente demanda turística gera a necessidade de ampliação das fontes de informações. Sendo assim, as tecnologias têm favorecido a troca de conhecimento e possibilitando o intercâmbio de informações em tempo real apoiando de diferentes modos a atividade turística. A partir de aplicativos móveis pode-se ter conhecimento do local de destino com um maior grau de interação. Assim, este trabalho teve o objetivo de desenvolver um estudo comparativo, no ano de 2016, entre os aplicativos mais baixados em 2012 segundo documento apresentado pela Sociedade Estatal para a Gestão da Inovação e das Tecnologias Turísticas -SEGITTUR (ESPANHA, 2013). A partir deste estudo, identificou-se as principais ferramentas disponibilizadas por tais aplicativos e verificouse como estava sendo utilizado o potencial da tecnologia móvel. De um modo geral, constatou-se que a utilização desses aplicativos estava facilitando o processo da viagem, porém não foram encontradas ferramentas que ampliassem a experiência turística, ou seja, que combinassem a informação real com o conteúdo digital.Palavras-chave: Turismo; Design de interface; Guia Turístico; Aplicativo móvel.

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Smart Tourism Destinations: An Extended Conception of Smart Cities Focusing on Human Mobility

Cited by 110 publications

References 24 publications

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Smart City and Smart Tourism: A Case of Dubai

Estudo Comparativo entre aplicativos turísticos móveis

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