The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim, Dong-Wook; Kim, Sung-Bum

doi:10.3390/su9112082

Cited by 101 publications

(52 citation statements)

References 186 publications

(212 reference statements)

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“…In order to answer the research questions, we have designed a descriptive and exploratory study [61] of the tourism apps of WCHS and their use by senior tourists. To this end, quantitative and qualitative techniques have been combined, as has being previously done in tourism research to achieve relevant results that facilitate the understanding of the object of study [48].…”

Section: Research Design and Data Collectionmentioning

confidence: 99%

“…Specifically, with regards to the first three objectives (O1, O2, and O3), which are focused on the use habits and expectations of senior citizens with respect to RICT and tourist apps, a qualitative technique has been chosen based on the nature of the variables of analysis and the relatively novel nature of the object of study in the academic field. In addition to the aforementioned research studies [48], this decision is justified by the features and advantages of qualitative research: an instrument or questionnaire specifically designed for the study, the key role of the direct participation and interaction between the researcher and the selected population, the inductive nature of the analysis, the flexibility in the research design, and its interpretive approach [61,62].…”

Section: Research Design and Data Collectionmentioning

confidence: 99%

“…This point highlights the importance and relevance of this study of the use of RICT, specifically tourism apps, by one of the main segments of cultural tourists: Boomers and the Silent Generation. From a sustainability perspective, mobile technology in general is expected to contribute to the development of sustainable tourism that enhances its economic dimension [31,34,52] while resolving the challenges it poses in relation to its social and environmental dimensions [48]. These challenges include constant monitoring and evaluation of the interaction that occurs between the destination and tourists, to control their impact and identify their needs and expectations, which allows DMO to continue promoting tourism in a controlled manner, optimizing strengths and resources [52,53].…”

mentioning

confidence: 99%

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ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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Information and Communication Technologies (ICT) and applications (apps) for tourists are key tools for the sustainability of World Cultural Heritage Sites (WCHS). Their integration into tourism marketing strategies poses challenges regarding the satisfaction of the expectations of the target stakeholders, particularly senior tourists, people aged 60 and over. This paper adopts an exploratory and descriptive approach that combines qualitative techniques (focus groups), to study the use senior citizens make of ICT and tourism apps, with quantitative ones. In this sense, content analysis has been performed on a sample of tourism apps. The results reveal that ICT are essential tools for senior tourists and positively influence tourists' final perception of the travel experience. The analysis of these mobile apps shows that they meet the expectations of senior tourists, who constitute a relevant generation for cultural tourism and are of special interest for the sustainability of WCHS. The configuration and development of these tools must be adapted to this generation, which we call Generation W.Sustainability 2019, 11, 3203 2 of 17 image and reputation of the destination [11,13]. Thus, RICT contribute to sustainable tourism through their communicational, relational, and experiential capacity [6,[14][15][16]. The value of experience is a key element in the configuration and development of all cultural destinations. The intangible and eminently experiential nature of tourism products and services [7] and the fact that they cannot be tested before they are bought give great importance to the user's experience. In the tourist sector, the key is the experience resulting from all the travel stages: pre-travel (search of information, planning, decision-making), on-travel (experiences resulting from the use and consumption of the product or service, and the relationships established with the host community) and post-travel [9,13,[17][18][19]. In addition, the value of experience has acquired more importance with the arrival of the model 2.0 [19,20] and its potential to multiply the reach of the traditional word of mouth [13,21] and the electronic word of mouth (eWOM), when focused in the digital field [22,23].Having highlighted the importance of RICT in the tourism sector, including the cultural one, there are questions about the uses of RICT among different types of tourists, both real and potential, and, consequently, about the differences between digital immigrants and digital natives [24]. Both segments of the population constitute interesting groups for cultural destination marketing organizations [25][26][27] with different expectations and use of RICT [3,28,29]. To be precise, one of the fundamental questions posed by the literature review is whether the reorientation of the marketing strategies and tourist communication based on the web 2.0 model [1,14,18,[30][31][32][33][34] should pay special attention to the Boomers (50-64 year-olds) and the Silent Generation (65 years and over) [35] or whether, based on the digi...

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Section: Research Design and Data Collectionmentioning

confidence: 99%

Section: Research Design and Data Collectionmentioning

confidence: 99%

mentioning

confidence: 99%

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ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

2019

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“…As already mentioned before, over the last decades, things have changed dramatically, and now the use of modern technology is an inevitable part of tourism, which should be used for the benefits of sustainable development. D. Kim and S. Kim [64] researched the role of technology in achieving sustainable tourism by conducting a complex review of papers, news, mobile apps, and patents. The conclusion drawn from their research shows that the impact of mobile technology on sustainability is hard to measure directly, but can be deduced quantitively from frameworks already established in literature, since the environmental effects of tourism and cultural heritage, as well as ICT's role in creating smart city communities, are all subjects of sustainable tourism discussions [65][66][67][68].…”

Section: Smart Tourismmentioning

confidence: 99%

The Development of Mobile Tourism in the Upper Silesian Metropolitan Area of Poland

Naramski

Herman

2019

Sustainability

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Smart tourism is a concept that is becoming more and more popular worldwide in modern tourism. It is a tourism orientated part of the smart city concept, which can also be treated as a specific type of business model. Support and presence of tourist attractions for smartphone users through various apps is one of the first technological stages in the process of adapting this concept in a touristic region. Therefore, the paper's aim was to observe and measure the development of touristic sites' presence in mobile applications, in a developing touristic region. In order to do so, we compared data obtained from mobile applications in the years 2015 and 2019. The selected apps contain databases of touristic sites and allow tourists to search for attractions, hotels and restaurants. The comparison showed quantitative changes in the number of those types of objects found by mobile apps in the Upper Silesian metropolitan area, picturing the development and use of those apps in this given region.

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“…Two recent surveys on recommender systems [22] and mobile technologies [23] applied in tourism highlighted how knowledge representation with ontologies is widely adopted to enable intelligent systems in providing customized suggestions tourists. This approach encompasses both the reuse of existing ontologies and the development of new ones from scratch.…”

Section: Ontology and Tourismmentioning

confidence: 99%

RoomFort: An Ontology-Based Comfort Management Application for Hotels

et al. 2018

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Business traveling is attracting growing attention due to the expansion of international markets. This fact calls for an increasing attention of the tourism sector toward the needs of business travellers, who often require services that are different from the ones desired by leisure tourists. The application of smart solutions coming from Context Awareness and Ambient Intelligence aimed at promoting guests' comfort and well-being, also in cases in which they have special needs, represents a promising solution to tackle business travellers' requirements and thus, to increase hotels attractiveness and incomes. In this context, this work introduces RoomFort, a smart comfort management system aimed at enhancing comfort of hotel room guests and leveraging on semantic representations of comfort, environment, and sensors. RoomFort provides a set of domain ontologies to formalize comfort-related metrics and to exploit the automatic reasoning capabilities provided by Semantic Web technologies, while gathering data through a network of sensors to ensure guests are provided with tailored comfort profiles during their stays in the hotel. Particular focus has been placed on visual comfort, since indoor lighting features constitute one of the main factors influencing the two main activities that most business travellers accomplish in their hotel room: working and relaxing.

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The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Cited by 101 publications

References 186 publications

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

ICT and the Sustainability of World Heritage Sites. Analysis of Senior Citizens’ Use of Tourism Apps

The Development of Mobile Tourism in the Upper Silesian Metropolitan Area of Poland

RoomFort: An Ontology-Based Comfort Management Application for Hotels

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