2010
DOI: 10.1590/s0104-11692010000500024
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Right of the Citizen and Evaluation of Health Services: theoretical-Practical Approaches

Abstract: This study was carried out at a Family Medical Unit in a city in the south of Brazil, aiming at analyzing how the evaluation process takes place in a Brazilian public health unit, specifically considering a home care service. Data were collected through observation of the work process and interviews with workers, managers and users, between March and June 2006. The subjects were asked about the means applied to evaluate the home care service. No work is done to identify problems and reorient actions taken, eva… Show more

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Cited by 3 publications
(1 citation statement)
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“…It is open and sensible to depict processes, but mostly events, concepts, needs, meanings, expectations, feelings, challenges, and problems experienced daily by the stakeholders involved. It is thus particularly useful to study programs’ variations in the process of implementation from one place to another, and from the perspective of different individuals (Kerber, Kirchhof, Cezar-Vaz, & Silveira, 2010). QE can capture the nature of these variations, and the modifications and contradictions that occur when programs are executed given the distinct idiosyncrasy of the participants and the specificity of each experience.…”
Section: Rationale and Central Featuresmentioning
confidence: 99%
“…It is open and sensible to depict processes, but mostly events, concepts, needs, meanings, expectations, feelings, challenges, and problems experienced daily by the stakeholders involved. It is thus particularly useful to study programs’ variations in the process of implementation from one place to another, and from the perspective of different individuals (Kerber, Kirchhof, Cezar-Vaz, & Silveira, 2010). QE can capture the nature of these variations, and the modifications and contradictions that occur when programs are executed given the distinct idiosyncrasy of the participants and the specificity of each experience.…”
Section: Rationale and Central Featuresmentioning
confidence: 99%