Organizational Readiness for Successful Knowledge Sharing

Abstract

Knowledge sharing in public services has not yet received much attention in the research literature. This paper investigates knowledge sharing in one public service context and identifies factors that influence the readiness of an organization to share knowledge effectively. Using participant observation, document analysis, interviews (n=30) and a survey (n=132), data are presented to highlight antecedents to effective knowledge sharing in healthcare service delivery. Through factor analysis and regression modeling, we have isolated six factors that are significant predictors of effective knowledge sharing. Our research is broadly consistent with previous findings that an innovative culture, a capacity to learn from failure and good information quality are strong predictors of successful knowledge sharing. However, we also identify factors associated with change management, and a predisposition to confront performance indicators, that significantly influence the knowledge sharing process. While we argue that our six-factor model may be equally relevant to private sector firms, we suggest that the peculiar nature of the public sector environment poses unique challenges for healthcare managers who seek to develop a knowledge sharing capability.

Dzielenie Się Wiedzą W Przedsiębiorstwach – Wybrane Problemy I Uwarunkowania

“…W odniesieniu do uwarunkowań technologicznych można wskazać wyniki analiz potwierdzających, że stosowanie technologii komunikacyjno-informacyjnych ułatwia kodyfikację, integrację i upowszechnianie wiedzy organizacyjnej 26 . Technologie te umożliwia-ją szybkie wyszukiwanie, dostęp i pozyskiwanie wiedzy, a także wspierają komunikowanie i współpracę pomiędzy pracownikami przedsiębiorstwa 27 . Wykorzystywanie internetowych baz danych, intranetu czy wirtualnych społeczności umożliwia rozszerzanie sieci społecznych niezależnie od barier geograficznych, jednocześnie poprawiając skuteczność dzielenia się wiedzą 28 .…”

Conceptual Framework of Organisational Factors on Explicit and Tacit Knowledge Sharing

“…Climate: Organizational climate is an important determinant of intention to share knowledge [15]. A climate encourages new ideas and focused on learning from failure was positively related to effective knowledge sharing [42], [5]. Previous studies also emphasized that equal climate encourages knowledge sharing [43], [44], [45], [46].…”

Fostering Knowledge Sharing through Care Culture: A Comparison Study of Membership-Oriented and Service-Oriented NGOs in Malaysia

“…Learning can improve overall organizational knowledge flow [26]. For example, Taylor and Wright's (2004) study discovered organization that focused on learning, positively associated with active knowledge sharing [27]. Korten (1980) outlined three stages of the effective and efficient learning approach for the NGOs [28].…”