“…Respect for knowledge, inclusion of singularities -cultural issues, values, beliefs of users Jesus, 2012;Azevedo;Gurgel;Tavares, 2014;Carneiro Junior;Crevelim, 2010;Carreira;Rodrigues, 2010;Andrade;Bosi, 2014;Taddeo et al, 2012), -to the needs (Araújo et al, 2013;Burille;Gerhardt, 2014;Campos et al, 2014;Carneiro Junior;Crevelim, 2010;Chagas et al, 2014;Coelho;Jorge;Araújo, 2009;Esposti et al, 2015;Lima et al, 2007;Medeiros et al, 2010;Souza et al, 2008;Souza;Garnelo, 2008;Takemoto;Silva, 2007), and the knowledge of local reality (Carneiro Junior;Crevelim, 2010;Chagas et al, 2014;Coelho;Jorge;Araújo, 2009;Santos et al, 2012;Souza;Garnelo, 2008;Vanderlei;Navarrete, 2013) were identified as important elements to guarantee access. The listening, the bond, the confidence, the sympathy Jesus, 2012;Burille;Gerhardt, 2014;…”