Key Performance Indicators (KPIs) in the Public Sector: A Study in Malaysia

Abstract

Several years ago Key Performance Indicators (KPIs) becoming a best measurement practiced by the government sectors. By practicing this approach in government agencies, the failure of delivery system which always voice out the public will address accordingly. Thus, this paper aims to look at the implementation of KPIs) mainly in Malaysian public sectors in response with Government Circular 20. With some adjustment of reformation in the public sector, the government has developed their own set of KPIs to measure the performance among agencies. In design of study, qualitative method through semi-structured interview was www.ccsenet.org/ass

Exploring the Attitude of Managers towards Key Performance Indicators (KPIs) in Response to Public Sector Change: A Rasch Analysis

“…In addition, the use of KPIs also contributed to several improvements in their administration and service delivery towards public at large [11]. However, the authors noted in their research paper that their study was based on archival data, and thus it provides limited insight into how managers perceived relevance and usefulness of KPIs in measuring their performance (pp.103).…”

“…In another study done by [11] with the aim to look at the implementation of KPIs in response to Government Circular 20, the authors found that the use of KPIs in government agencies has been successful in measuring organizational as well as individual performance. In addition, the use of KPIs also contributed to several improvements in their administration and service delivery towards public at large [11].…”

“…Prior researchers pointed out on the effectiveness of KPIs in measuring and improving performance of public agencies and individual performance in public sector [1]- [11].Based on the arguments provided in the previous studies [1], [7], [11], this study aims to explore the attitude of managers in the public sector towards the KPIs in response to change effort made the government through the implementation of GTP.…”

“…Referring to [11], if item separation is 1.0 or below, the items may not have sufficient breadth in position. For persons, separation is 1.90 for the data at hand (real), and is 2.49 when the data has no misfit to the model (model).…”

Enhancing transparency and learning sustainability on the perceptions of improving naval ships’ support performance

“…One of the methods is the use of Key Performance Indicators (KPI) to measure the organisation and practitioners for cooperation and efficiency even though gaps between theory and practice have been reported (Zakaria et al 2011;Patrizia et al 2005). The MOP and MOEP will be necessary to evaluate the whole system.…”