Exploring the Attitude of Managers towards Key Performance Indicators (KPIs) in Response to Public Sector Change: A Rasch Analysis

Abstract

Abstract-In enhancing performance of civil services, the Government of Malaysia has taken extensive change initiatives to continuously reform the administration of public sector in Malaysia. The Government Transformation Programme (GTP) has been introduced in 2009 with the aim of improving overall performance of civil personnel and to improve delivery of services towards public at large. Among other change initiatives taken is the implementation of KPI to measure performance of civil personnel. The purpose of this study is to provide extensive review of past literatures regarding to financial management reforms in Malaysian public sector organization which bring to establishment of KPI. This study also aims to investigate the attitude of public sector managers towards KPIs in response to GTP. A total of 40 useable responses were collected from June to August 2012 using a web-based survey. Data was analyzed using Rasch measurement and Winsteps @ 3.72.3. The study indicates that the public sector managers highly recognize the positive attitude towards KPIs as an important driver towards successful implementation of change.Index Terms-Public sector change, key performance indicator (KPI), performance measurement system (PMS), Rasch measurement model.

Performance management of an externally imposed programme: a Malaysian case study

“…The institutional change between hierarchies may vary, or it may often be uneven and irregular (Bromley and Powell, 2012). For example, the top managers may not be aware of the changes, and the middle and bottom managers may not receive any information or clear directions regarding the change (Aziz et al , 2015). Poor linkages between hierarchies could lead to the uneven implementation of a policy (Hengel et al , 2014).…”