Hubungan Penerapan Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien

Transyah, Chichi Hafifa; Toni, Jerman

doi:10.22216/jen.v3i1.2487

Cited by 10 publications

(16 citation statements)

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“…Tingkat kepuasan klien bervariasi disetiap rumah sakit. Tingkat kepuasan klien terhadap komunikasi terapeutik perawat sekitar 37% -78,1% (Achmad et al, 2019;Dora et al, 2019;Liestriana et al, 2012;Putra, 2016;Rochani, 2019;Transyah & Toni, 2018;Wanda et al, 2018). Banyak faktor yang mempengaruhi kepuasan klien, diantaranya komunikasi terapeutik yang diterapkan oleh perawat (Kusumawardhani, 2019).…”

Section: Pendahuluanunclassified

“…Penerapan komunikasi terapeutik perawat kurang baik yaitu sekitar 11.3% -46,2% (Ariasti & Setiyani, 2016;Putra, 2016;Walansendow et al, 2017). Penerapan komunikasi terapeutik yang baik yaitu sekitar 42,9% -67,5% (Rochani, 2019;Transyah & Toni, 2018;Wanda et al, 2018). Hasil penelitian menunjukan adanya hubungan yang signifikan antara penerapan komunikasi terapeutik dengan tingkat kepuasan klien 0,003; 0,000; 0,000; 0,016 (Ariasti & Setiyani, 2016;Daryanti & Priyono, 2016;Nanda, 2018;Prasetyo Kusumo, 2017).…”

Section: Pendahuluanunclassified

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Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

Fandizal¹,

Tobing

Novianti

2020

JKM

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Objective: to identify Relationship between attitude and therapeutic communication techniques with the level of client satisfaction.Methods: This article use Cross-sectional study design from descriptive-analytic research type. The measuring instrument uses 25 questionnaires. The number of samples in this study was 209 clients from a total of 442 clients. Data analysis using Chi-Square and Gamma Test.Results: The level of client satisfaction with nurses' therapeutic communication techniques and attitudes was 53.10%. A positive attitude of nurses in therapeutic communication 64.6% of clients expressed satisfaction, while 65.2% of clients were satisfied with good techniques in nurse therapeutic communication. There is a Relationship between Attitudes and Therapeutic Communication Techniques with Client Satisfaction Levels with ρ 0,001 and 0,000.Conclusion: There is a significant and strong enough relationship between attitude and techniques therapeutic communication with the level of client satisfaction.

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Section: Pendahuluanunclassified

Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

Fandizal¹,

Tobing

Novianti

2020

JKM

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“…Salah satu cara membantu pasien dalam pemecahan masalah adalah dengan komunikasi terapeutik. Perawat dengan melakukan komunikasi terapeutik pada pasien, diharapkan perawat dapat mengubah cara pandang pasien tentang penyakitnya, dirinya, dan masa depannya sehingga pasien dapat menghargai dan menerima diri apa adanya (Transyah & Toni, 2018). Hasil penelitian pada dimensi humanistic care menunjukkan masih terdapat 38,2% responden dalam kategori cukup.…”

Section: Pembahasanunclassified

Gambaran Interaksi Caring Perawat dengan Pasien: Studi Pendahuluan

Mentari

Ulliya

2019

Holistic Nursing and Health Science

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Introduction: In nursing practice nurses often show less optimal caring interactions because they have overload tasks. The purpose of this study was to describe the caring interactions between nurses and patients.Methods: This study was a descriptive study with a survey approach. The samples were 89 nurses at the inpatient wards who were recruited using purposive sampling technique. The data were collected using the Caring Nurse-Patient Interactions (CNPI-23N) tool and analyzed using a univariate analysis presented in the form of the frequency distribution.Results: The results showed that 84.3% of caring interactions between nurses and patients were good, and the remaining 18.7% were adequate. The dimension of comforting care achieved the highest value in which all respondents (100%) were at a good level. Meanwhile, the dimension of humanistic care achieved the lowest value in which 38.2% of respondents were at an adequate level.Conclusion: This study concluded that the caring interactions between nurses and patients had been well implemented. It is expected that the nursing profession and the hospital management maintain the quality of nursing care and increase the knowledge and training.

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“…1 In 2017, there were 3,031,223 Bali residents registered as NHI participants, with 601,260 of them were in Denpasar. 2,3 Presidential Regulation Number 19 Year 2016 Article 29 states that NHI participants are required to be registered at one PHC provider and have the right to choose their providers. 4 In addition, they are allowed to move to another provider after being registered as participants at least for three months.…”

Section: Introductionmentioning

confidence: 99%

“…4 In addition, they are allowed to move to another provider after being registered as participants at least for three months. 4 In 2017, there were 119 PHC providers collaborating with the Implementing Agency of National Health Insurance or Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan in Denpasar, consisted of 11 public health centers or pusat kesehatan masyarakat (puskesmas), 60 private general practitioners, 22 dental practices, 19 primary healthcare clinics, 4 military clinics, and 3 police clinics. 5 From June to November 2016, there were 2,844 transfer requests made by NHI participants in Denpasar, which dominated by self-paid health insurance participants.…”

Section: Introductionmentioning

confidence: 99%

Switching of primary health care providers among self-paid health insurance participants in Denpasar, Bali, Indonesia

Wasita

Nopiyani

Januraga

2018

phpma

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Background and purpose:The number of National Health Insurance (NHI) participants switching their primary healthcare (PHC) providers is increasing and dominated by self-paid participants. This switching could result in unequal distribution of NHI participants and amount of capitation among PHC providers. This study aims to explore the reasons underlying self-paid NHI participants to switch PHC providers. Methods: This is a qualitative study using in-depth interviews with a total of 14 informants recruited purposively, consisted of ten NHI selfpaid participants who had switched and four participants who intend to switch PHC providers. Informants were recruited by approaching NHI participants at BPJS counters and inviting participants through social media. Semi-structured interview guide incorporated the aspects of Consumer Switching Behavior Model. The interviews explored four aspects of participants' intention to switch providers including inconvenience, service encounter failures, core health service failures, and attraction by competitor. The verbatim transcripts were analyzed thematically. Results: Self-paid NHI participants in this study cited four main reasons for switching PHC providers. The first reason is inconvenience in accessing PHC provider's services due to long distance, long waiting times, unsuitable opening hours, and poor facilities. Secondly, patients cited the poor interaction between healthcare providers and patients specifically, lack of attentiveness, poor eye contact, poor delivery of health information, lack of consideration of patients' opinions, and lack of responsiveness to patients' complaints. The third reason is core healthcare service failures, including hasty examinations, inaccurate diagnoses, and errors in prescribing medication. Finally, informants reported that they wished to switch PHC providers due to the attractiveness of other providers, in terms of facilities availability, professionalism of healthcare providers, additional health programs, and ease of access to referral healthcare facilities. Conclusion: Self-paid NHI participants' intention to switch PHC providers was mainly attributed to the perceived poor healthcare quality of the provider and superiority of the others. Continuous quality improvement should be undertaken by PHC providers to increase participants' loyalty.

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Hubungan Penerapan Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien

Cited by 10 publications

References 0 publications

Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

Gambaran Interaksi Caring Perawat dengan Pasien: Studi Pendahuluan

Switching of primary health care providers among self-paid health insurance participants in Denpasar, Bali, Indonesia

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