Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

Abstract

Objective: to identify Relationship between attitude and therapeutic communication techniques with the level of client satisfaction.Methods: This article use Cross-sectional study design from descriptive-analytic research type. The measuring instrument uses 25 questionnaires. The number of samples in this study was 209 clients from a total of 442 clients. Data analysis using Chi-Square and Gamma Test.Results: The level of client satisfaction with nurses' therapeutic communication techniques and attitudes was 53.10%. A positive attitude of nurses in therapeutic communication 64.6% of clients expressed satisfaction, while 65.2% of clients were satisfied with good techniques in nurse therapeutic communication. There is a Relationship between Attitudes and Therapeutic Communication Techniques with Client Satisfaction Levels with ρ 0,001 and 0,000.Conclusion: There is a significant and strong enough relationship between attitude and techniques therapeutic communication with the level of client satisfaction.

The Effect of Therapeutic Communication on the Anxiety Level of Children Undergoing the COVID-19 Vaccination

“…A nurse can have quite a big influence on patients when carrying out nursing actions because, in achieving the desired action goals, a nurse should have sufficient knowledge, attitudes, environment, and experience (Sasmito et al, 2019). Nurses who listen attentively to their problems and fulfill their needs are the most effective techniques for interaction, namely therapeutic communication (Fandizal et al, 2020).…”

Peranan Indikator-Indikator Keterampilan Komunikasi Terapeutik Dalam Memprediksi Kepuasan Kerja Perawat RSJ Negeri Di Makassar

“…Dari empat indikator tersebut, indikator respect merupakan indikator yang jarang diperhatikan oleh para perawat agar tercipta kepuasan dalam bekerja. Sehingga hal ini sejalan dengan penelitian Wirawan (dalam Fandizal, 2008) di RSUD Soetomo Jawa Timur mengenai tingkat kepuasan pasien terhadap pelayanan perawat, 83% pasien tidak puas dengan asuhan perawat, termasuk di dalamnya 66.7% perawat kurang perhatian dan 33.3% perawat menunjukkan sikap tidak ramah. Sedangkan untuk dapat menciptakan manajemen yang baik dan mencapai pelayanan prima, harus tercipta kepuasan pada semua pihak yang terkait, yaitu pihak manajemen, perawat/dokter, dan pasien.…”