Hubungan Keterlambatan Kedatangan  Dokter terhadap Kepuasan  Pasien di Instalasi  Rawat Jalan

David, David; Hariyanti, Tita; Lestari, Erika Widayanti

doi:10.21776/ub.jkb.2014.028.01.19

Cited by 7 publications

(7 citation statements)

References 1 publication

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“…Jika masalah rekam medis sudah diberikan ke meja dokter, namun tidak segera ditindaklanjuti dengan pemeriksaan karena dokter terlambat datang. Beberapa hal yang menjadi penyebabnya adalah rumah sakit tidak memiliki dokter tetap, kesibukan dokter, pengaturan jam praktik yang tidak sesuai, dan lemahnya peraturan yang mengatur jumlah tempat praktik seorang dokter (David, Hariyanti, & Lestari, 2014) sakit. Penulis melihat ketidakramahan petugas disebabkan mereka sangat sibuk dalam memberikan pelayanan pendaftaran akibat banyaknya antrian.…”

Section: Hasil Dan Pembahasan Keluhan Pelayananunclassified

Keluhan Dengan Kepuasan Pasien Rawat Jalan Jaminan Kesehatan Nasional Di Rumah Sakit Ludira Husada Tama

Lesmana

Norwakiah

2022

Endurance

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The A-level reference in the National Health Insurance System (JKN) causes hospital outpatient to increase and can lower the quality of health services. Ludira Husada Tama Hospital for 2 years (2017-2018) received an outpatient complaint to the service provided. This research is to know the relationship of complaints and the satisfaction of an outpatient in Ludira Husada Tama Hospital. The research used is quantitative with a cross sectional approach. Samples of 97 of the 3,692 patients with JKN participants were taken with accidental sampling. Complaints and satisfaction Data are collected with questionnaires. The relationship between complaints and satisfaction is analyzed with Fisher test. It is known that 18.6% of patients complain on health services provided, while 81.4% are not. A total of 57.7% of patients were satisfied with health care, while 42.3% did not. There is a relationship between service complaints and patient satisfaction. Hospitals are expected to conduct regular evaluation of the services provided. Efforts to improve patient satisfaction can be done by improving the comfort of the waiting room and arranging the re-scheduling of the doctor's hours

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Section: Hasil Dan Pembahasan Keluhan Pelayananunclassified

Keluhan Dengan Kepuasan Pasien Rawat Jalan Jaminan Kesehatan Nasional Di Rumah Sakit Ludira Husada Tama

Lesmana

Norwakiah

2022

Endurance

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“…13 Selain itu, sebaggai professional pemberi asuha (PPA) dituntun untuk memperharikan seluruh dimensi mutu pelayanan yang termasuk didalamnya pelayanan focus pasien (patient-centered care Selain itu, kelengkapan obat nonformularium nasional harus diperhatikan oleh rumah sakit, hal ini karena juga adanya hubungan antara kelengkapan obat dengan kepuasan pasien. 14…”

Section: Proses Ketiga Saat Pemeriksaan Dokterunclassified

Identifikasi Potensi Modus Kegagalan Yang Dapat Menghambat Kelancaran Proses Pelayanan Rawat Jalan Menggunakan Failure Mode Effect Analysis (FMEA) Di Rumah Sakit BM Jakarta Barat

Sudiro¹

2020

Jurnal Manajemen Kesehatan Indonesia

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Outpatient services hosted by the hospital have never been absent from public visits. In fact, every year an outpatient visitor is always increasing. This research intends to identify potential failure mode that can inhibit of every flow of service in the outpatient care unit using the Failure Mode Effect Analysis (FMEA) method. Qualitative research plan using an observation survey approach and in-depth interviews with the outpatient service head Coordinator conducted in February 2020 on the hospital outpatient unit service process. The results of this study Indicate the potential failure mode that has the value of the RPN above the value of cut off point 180 as many as six out of ten failure modes. Firstly, the check is not on schedule (360), secondly, the patient lags a turn call order Check (270), third, Specific drug failure is not available (245), fourth, general patient protests with the price of the drug (224), fifth, the patient is void to poly (196), the sixth patient registrant online missed sequence number queue (180). Based on the results of the research, hospitals are expected to follow up with the results of this research by conducting a redesign of the process that occurs today using the FMEA to maintain service quality.

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“…Beberapa penelitian membuktikan bahwa penilaian mutu pelayanan menggunakan SERVQUAL memiliki pengaruh signifikan terhadap kepuasan pasien. 9,11,15,19,20 Sedangkan kepuasan pasien memiliki pengaruh langsung terhadap loyalitas pasien. Pasien yang merasa puas terhadap pelayanan di suatu pelayanan kesehatan cenderung akan melakukan kunjungan ulang dan memberikan rekomendasi untuk menggunakan pelayanan di fasilitas pelayanan kesehatan tersebut.…”

Section: Hasil Dan Pembahasanunclassified

Kepuasan Pasien Terhadap Layanan Puskesmas BLUD di Kota Semarang

Suryawati

Nandini

Handayani

2019

Jurnal Manajemen Kesehatan Indonesia

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Primary Health Centre (PHC) is one of the public institution which have important role to provide health care services to the community. According to Regulation of Semarang Major no. 13 year 2016 about Governance Pattern of Local Public Service Institution (BLUD) of Puskesmas, since 2017 PHC in Semarang transformed into BLUD PHC which enable PHC to be more flexible, productive, efficient, and effective on managing their resources and finance. This research objective was to identify patient satisfaction of BLUD PHC in Semarang. This was quantitative research with cross-sectional design and research variables are tangible, reliability, responsiveness, assurance, empaty, dan patient’s satisfaction. Respondents were 140 patients of BLUD PHC in Semarang City: Bulu Lor, Gayamsari, Pudakpayung, Bangetayu, Halmahera, Kedungmundu, dan Mangkang. Result showed that most of the patient satisfied with the health care services in PHC. From all of the indicators, more than 80% respondents stated that they were satisfied with the services in PHC. The highest score was on responsiveness aspect, which 95.0% patient scored high on the PHC responsiveness. It could be because PHC already maximize their resources to provide high quality health care services.

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Hubungan Keterlambatan Kedatangan Dokter terhadap Kepuasan Pasien di Instalasi Rawat Jalan

Cited by 7 publications

References 1 publication

Keluhan Dengan Kepuasan Pasien Rawat Jalan Jaminan Kesehatan Nasional Di Rumah Sakit Ludira Husada Tama

Keluhan Dengan Kepuasan Pasien Rawat Jalan Jaminan Kesehatan Nasional Di Rumah Sakit Ludira Husada Tama

Identifikasi Potensi Modus Kegagalan Yang Dapat Menghambat Kelancaran Proses Pelayanan Rawat Jalan Menggunakan Failure Mode Effect Analysis (FMEA) Di Rumah Sakit BM Jakarta Barat

Kepuasan Pasien Terhadap Layanan Puskesmas BLUD di Kota Semarang

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