Gratifications and social network service usage: The mediating role of online experience

Huang, Li; Hsieh, Ying-Jiun; Wu, Yenchun Jim

doi:10.1016/j.im.2014.05.004

Cited by 145 publications

(105 citation statements)

References 66 publications

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“…Intentions to return to the website denote continuance purposes, which is especially reinforced by positive interactions with the website (Huang et al 2014). It has been stated that the success of e-commerce business relies more on users' continued usage intention rather than on their initial adoption (Chou et al 2010;Kabadayi and Gupta 2011).…”

Section: Relational Variables In Local Food E-commercementioning

confidence: 99%

“…Satisfaction was adapted from Kim et al (2011). First-order dimensions for behavioural e-loyalty (intention to return to the website and purchase intention) were adapted from Hsu et al (2012) and Huang et al (2014). The translation of the original version of the questionnaire from English to Spanish and to German received special attention.…”

Section: Measurement Of Constructsmentioning

confidence: 99%

See 1 more Smart Citation

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

López

Virto

Gutiérrez

2018

Administrative Sciences

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While most research on electronic commerce has focused on customer behaviour according to websites' functional tasks, consumers are influenced by many other factors such as website content and design, especially in online food shopping. This is the first study that aims to examine which variables best explain satisfaction and behavioural e-loyalty (to return to the website and purchase) regarding online local food shopping. It empirically tested a model with a local food e-commerce website using a sample of 305 real e-buyers. The partial least squares structural equation modeling (PLS-SEM) technique was used to estimate the structural relationships. The findings revealed that all the tasks of a website could be strategically designed to enhance users' loyalty, and stressed the importance of measuring how all website features jointly influence perceived flow and control. This study makes a significant contribution to the consumer literature that deals with local food websites, a subject which is currently under-researched, and the eventual impact on behavioural e-loyalty.

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Section: Relational Variables In Local Food E-commercementioning

confidence: 99%

Section: Measurement Of Constructsmentioning

confidence: 99%

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

López

Virto

Gutiérrez

2018

Administrative Sciences

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“…While the social aspects of social media have garnered a great deal of attention in the literature, social factors are insufficient to fully explain what influences social media engagement [29]. One of the strongest gratification themes in the literature is information seeking and sharing.…”

Section: Informationalmentioning

confidence: 99%

“…A key concept of user engagement is Csikszentmihalyi's notion of flow, an experiential psychological state of total or deep involvement 'that is so desirable that they wish to repeat it as often as possible' [29]. It is, therefore, no wonder that social media use is often likened to addiction in the popular press [54] and usage and activity counts are popular as a quick and dirty measure of user engagement in the context of social media.…”

Section: Flowmentioning

confidence: 99%

A Model of Social Media Engagement: User Profiles, Gratifications, and Experiences

McCay‐Peet

Quan‐Haase

2016

Why Engagement Matters

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“…OSNs connect people who share interests and activities across geographic borders and have become a social commerce platform for businesses in recent years [6].…”

Section: Motivation For the Usage Of Osnsmentioning

confidence: 99%

Multidimensional Approach to Online Interest Networks

Barbosa¹,

Santos²

2017

dtcse

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Abstract. Online social networks allow users to socialise with others and also construct and manage their identities via self-presentation. This creates a network of interests that is often represented by a single network that aggregates all of the connections, however it is possible to increase the possibilities by dividing it into layers of individual networks. In this paper we propose a model for a multidimensional network of interests based on the interests that online social network users provide on their profiles. This multidimensional approach can be useful for getting insights about user behaviour or even help organisations understand the impact of their online content.

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Gratifications and social network service usage: The mediating role of online experience

Cited by 145 publications

References 66 publications

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

A Model of Social Media Engagement: User Profiles, Gratifications, and Experiences

Multidimensional Approach to Online Interest Networks

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