Examining the Role of the Communication Channel Interface and Recipient Characteristics on Knowledge Internalization: A Pragmatist View

Scott, Christopher L.; Sarker, Saonee

doi:10.1109/tpc.2010.2046085

Cited by 15 publications

(23 citation statements)

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“…These means include both the presence of qualified people to teach and the technological resources and mechanisms applicable to the transfer (SUN; SCOTT, 2005; SZULANSKI; RINGOV; JENSEN, 2016). For Scott and Sarker (2010), the successful transfer of knowledge requires not only that the receiver has internalized the new knowledge, but also that the company can apply it. Thus, the simple availability of expertise does not mean its effective transfer (DAVENPORT;PRUSAK, 2003).…”

Section: Knowledge Management and Knowledge Transfermentioning

confidence: 99%

Knowledge management: an exploratory study for knowledge transfer in a university

Bertolazo

Sartori

Tenório

2020

RCD

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At present time educational and scientific organizations face dynamic and competitive environments that urge for innovation in their knowledge transfer processes. For that, they can count on a set of tools and techniques to better manage knowledge. Thus, the objective of this study is to suggest Knowledge Management tools and techniques that favor the transfer of knowledge in the development of organizational processes. The study carried out in the lato sensu postgraduate sector of a university located in the south of Brazil which started its activities 30 years ago, has a qualitative and exploratory character, as the methodological procedures employed were documentary research and an ethnography study. The primary data was collected through participant observation. The findings show that there are three major organizational processes in Educational institutions: "enrolling students", "accompanying students" and "operationalizing classes". Those processes involve 18 activities resulting in the fragmentation of knowledge. Thus, six Knowledge Management tools and techniques were suggested to support knowledge transfer in the organizational processes namely: benchmarking, practical community, collaboration tools, lessons learned, best practices, and storytelling.

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Section: Knowledge Management and Knowledge Transfermentioning

confidence: 99%

Knowledge management: an exploratory study for knowledge transfer in a university

Bertolazo

Sartori

Tenório

2020

RCD

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“…However, several authors point out that it is a challenge to measure this result (Easterby-Smith et al, 2008;Pérez-Nordtvedt et al, 2008;Sammarra & Biggiero, 2008;Van Wijk et al, 2008). Thus, in relation to the results of knowledge transfer, there are several studies in the literature that, in general, relegate the possession or the implementation of knowledge transfer as a measure of this process (Cummings, 2003;Pérez-Nordtvedt et al, 2008;Scott & Sarker, 2010). However, knowledge implemented is not always synonymous with internalized knowledge: "only the possession of knowledge does not guarantee a competitive advantage" (Mu et al, 2010, p. 31).…”

Section: Knowledge Internalization As An Outcome Measure Of the Knowlmentioning

confidence: 99%

“…Absorptive capacity (Cohen & Levinthal, 1990;Zahra & George, 2002), is presented as one of the most influential factors in knowledge transfer, often being associated with the success of knowledge transfer (Cohen & Levinthal, 1990;Scott & Sarker, 2010;Szulanski, 2000). Absorptive capacity is understood as the ability to recognize the value of external knowledge, and to assimilate, explore and use new knowledge (Cohen & Levinthal, 1990;Zahra & George, 2002).…”

Section: Absorptive Capacity and Knowledge Internalizationmentioning

confidence: 99%

“…A successful knowledge transfer requires not only that the receiver has absorbed new knowledge, but also that the company is able to apply it effectively (Scott & Sarker, 2010). Therefore, if the company is successful in absorbing external knowledge, it should also be well equipped to spread knowledge within its organizational boundaries (Easterby-Smith et al, 2008) and thereby achieve knowledge internalization.…”

Section: Absorptive Capacity and Knowledge Internalizationmentioning

confidence: 99%

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Knowledge internalization as a measure of results for organizational knowledge transfer: the proposition of a theoretical framework

Aquino¹,

Castro²

2017

TMS

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As this is result of the transfer of knowledge, most studies on this subject have considered the implementation of organizational knowledge as a positive result and as the end of the transfer process; internalization as active adoption of knowledge has seldom been investigated. This is assuming that it is only when knowledge is internalized by the recipient company that the transfer process really becomes effective and incorporated into organizational routine. The aim of this paper is propose a theoretical framework using internalization as the variable to analyze the effectiveness of the knowledge transfer process. For this, a comprehensive literature review was conducted that resulted in the identification of important variables that moderate the internalization: the disseminative capacity and the absorptive capacity. Moreover, this article proposes an analysis of internalization from a multidimensional perspective, considering the appropriation of knowledge and time taken to internalize as extension factors of knowledge internalization.Keywords: Knowledge transfer, knowledge internalization, absorptive capacity, disseminative capacity. ResumoTratando-se de resultado da transferência de conhecimento, grande parte dos estudos sobre o tema tem considerado a implementação do conhecimento organizacional como um resultado positivo e como o final do processo de transferência, sendo que a internalização enquanto adoção ativa do conhecimento tem sido pouco investigada. Partindo da premissa de que, somente quando o conhecimento é internalizado pela empresa receptora, o processo de transferência torna-se realmente efetivo e incorporado na rotina organizacional. O objetivo desse artigo é propor um framework teórico utilizando a internalização como variável para analisar a efetividade do processo de transferência de conhecimento. Para tal, foi realizada uma ampla revisão da literatura que resultou na identificação de importantes variáveis que moderam a internalização: a capacidade disseminativa e a capacidade absortiva. Além disso, esse artigo propõe uma análise da internalização sob uma perspectiva multidimensional, considerando a apropriação do conhecimento e o tempo de internalização como fatores de extensão da internalização do conhecimento.Palavras-chave: Transferência de conhecimento, internalização do conhecimento, capacidade absortiva, capacidade disseminativa.

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“…Using computer-based media, such as email, text messaging, and social networking to discuss a problem or task fraught with equivocality can lead to misinterpretations and confusion that might not otherwise exist in a face-to-face conversation. Computer-mediated communicators will thus attempt to expand the richness of the channel by attending to the relatively few relational cues that remain in the message, such as unique turns of phrase [22], symbols [23], response latencies [24], spelling errors [25], punctuation [26], and emoticons [27], among others, in an effort to effectively process the message.…”

Section: Selection Of Literature For Reviewmentioning

confidence: 99%

The Role of Relational Familiarity When Interpreting Family Business Communication

Marett

Litchfield

2015

IEEE Trans. Profess. Commun.

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Research problem: This study investigates the difference in perceptions within the family-owned businesses of messages received from family members and outsiders to assess the role that relational familiarity (the amount of prior experience two people share communicating with each other) plays in internal business communication in these settings. Previous research has shown that this relational familiarity-along with experience with the communicative medium, the message topic, and the business context-lead to channel expansion (the ability to reduce uncertainty from a message with limited communicative cues) for business communicators. But the impact of relational familiarity on communication competence and personal biases between family members-which could impact the ability of relational familiarity to achieve its intended goals-has yet to be fully explored. Research questions: (1) Does increased relational familiarity between communicators lead to increased perceptions of message effectiveness and appropriateness in lean media settings? (2) In family business settings where familial biases may be prevalent, is increased relational familiarity linked to perceptions of increased sender likeability and lowered message negativity? Literature review: Channel Expansion Theory, which proposes that communicators can overcome the limitations of a medium by using their personal experience, guides this study. Previous research found that with personal experience with the communicator sending the message, a message receiver can enhance the limited capacity of a medium to convey cues that aid in understanding the message. Four perceptual variables-message effectiveness, message appropriateness, message negativity, sender likeability-result in benefits accrued from channel expansion and relational familiarity, such as reduced uncertainty and equivocality about the message topic. Methodology: A quasiexperimental setting was designed to elicit messages from business co-workers using email. Message senders were instructed to describe the same business problem in order for the recipient to understand the problem and decide how to proceed. Eighty-three family business owners, managers, and employees received one message from a family member belonging to the same business and one message assigned at random from a nonfamily member working elsewhere (a stranger). The 83 message receivers were asked to complete instruments measuring their perceptions of the messages. Results and conclusions: Results suggested that the relational familiarity between communicators played a significant role in improving message effectiveness and message appropriateness. Sender likeability was also enhanced when family members correctly identified the source of the message. The findings suggest that family members can benefit from channel expansion, though not as many members as expected, and that complex problem and task descriptions were communicated using lean media (communication channels that inhibit sending messages infused with communicative cues...

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Examining the Role of the Communication Channel Interface and Recipient Characteristics on Knowledge Internalization: A Pragmatist View

Cited by 15 publications

References 50 publications

Knowledge management: an exploratory study for knowledge transfer in a university

Knowledge management: an exploratory study for knowledge transfer in a university

Knowledge internalization as a measure of results for organizational knowledge transfer: the proposition of a theoretical framework

The Role of Relational Familiarity When Interpreting Family Business Communication

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