As this is result of the transfer of knowledge, most studies on this subject have considered the implementation of organizational knowledge as a positive result and as the end of the transfer process; internalization as active adoption of knowledge has seldom been investigated. This is assuming that it is only when knowledge is internalized by the recipient company that the transfer process really becomes effective and incorporated into organizational routine. The aim of this paper is propose a theoretical framework using internalization as the variable to analyze the effectiveness of the knowledge transfer process. For this, a comprehensive literature review was conducted that resulted in the identification of important variables that moderate the internalization: the disseminative capacity and the absorptive capacity. Moreover, this article proposes an analysis of internalization from a multidimensional perspective, considering the appropriation of knowledge and time taken to internalize as extension factors of knowledge internalization.Keywords: Knowledge transfer, knowledge internalization, absorptive capacity, disseminative capacity. ResumoTratando-se de resultado da transferência de conhecimento, grande parte dos estudos sobre o tema tem considerado a implementação do conhecimento organizacional como um resultado positivo e como o final do processo de transferência, sendo que a internalização enquanto adoção ativa do conhecimento tem sido pouco investigada. Partindo da premissa de que, somente quando o conhecimento é internalizado pela empresa receptora, o processo de transferência torna-se realmente efetivo e incorporado na rotina organizacional. O objetivo desse artigo é propor um framework teórico utilizando a internalização como variável para analisar a efetividade do processo de transferência de conhecimento. Para tal, foi realizada uma ampla revisão da literatura que resultou na identificação de importantes variáveis que moderam a internalização: a capacidade disseminativa e a capacidade absortiva. Além disso, esse artigo propõe uma análise da internalização sob uma perspectiva multidimensional, considerando a apropriação do conhecimento e o tempo de internalização como fatores de extensão da internalização do conhecimento.Palavras-chave: Transferência de conhecimento, internalização do conhecimento, capacidade absortiva, capacidade disseminativa.
The implementation of knowledge has been considered as a positive and final result of the transfer process. This means that we know little about whether the transferred knowledge was appropriated, absorbed or even used by the receiving firm. Thus, the aim of this research is to take the knowledge internalization as a measure to analyze the effectiveness of the knowledge transfer process. That is, if, in fact, the transferred knowledge is internalized in the organizational routines and understands the role of absorptive and disseminative capacity in the process. To this end, a longitudinal case study of a qualitative nature was conducted, involving data and information collection over nine years (2008)(2009)(2010)(2011)(2012)(2013)(2014)(2015)(2016), 13 interviews taking as a case one of the most important public health, science and technology institutions in Brazil. The findings show that a larger source's disseminative capacity contributes to a greater appropriation of knowledge by the receiver and a reduction in the internalization time. Moreover, a larger receiver's absorptive capacity contributed to a greater appropriation of knowledge and reduced the time taken for internalization. The main contribution is providing a deeper understanding of the knowledge internalization as an effective result in transfer process, including an understanding of the role of absorptive and disseminative capacity in the internalization process. Furthermore, this study provides four propositions to explain the phenomenon.
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