Does motivating language matter in leader–subordinate communication?

Sun, Pi‐Chuan; Pan, Fu-Tien; Ho, Chien-Wei

doi:10.1080/17544750.2016.1206029

Cited by 20 publications

(19 citation statements)

References 48 publications

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“…Originally conceptualized by Jeremiah Sullivan (1988) as a linguistic framework, motivating language theory (MLT) posits that leaders can adopt different types of speech when talking with subordinates to induce their work motivation and positive psychological and behavioral outcomes (J. Mayfield & Mayfield, 2018; Sun et al, 2016). The three forms of leader ML are meaning-making language, empathetic language , and direction-giving language .…”

Section: Literature Reviewmentioning

confidence: 99%

“…Leaders can employ empathetic language in both work occasions and employee personal events, such as applauding employees’ work success, congratulating employees on a personal matter, as well as providing comfort and reassurance in times of personal setbacks (J. Mayfield & Mayfield, 2012; Sun et al, 2016). Through emotional disclosure, leaders and employees reveal their human side, such as empathy, authenticity, and vulnerability, to each other.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Direction-giving language involves articulating what needs to be done to achieve organizational goals, clarifying role and task ambiguity, and providing performance feedback. In addition, direction-giving language comprises communication transparency, which reduces task uncertainty and elevates employees’ work efficacy (Sun et al, 2016). By effectively communicating task goals and reward contingencies, employees understand what they can expect in return on task fulfillment.…”

Section: Literature Reviewmentioning

confidence: 99%

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Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

Yue

Men

Ferguson

2020

International Journal of Business Communication

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As one of the first empirical attempts investigating the emerging role of positive emotional culture within organizations, the study examined how a symmetrical internal communication system and leaders’ use of motivating language contribute to fostering a positive emotional culture featured by joy, companionate love, pride, and gratitude. Furthermore, the study examined the linkage between a positive emotional culture and employees’ organizational identification. A quantitative online survey was conducted with 482 full-time employees in the United States. Results showed that both symmetrical internal communication and leaders’ use of motivating language, including meaning making, empathetic, and direction-giving languages, induced employees’ perception of a positive emotional culture of joy, companionate love, pride, and gratitude, which in turn enhanced employees’ organizational identification. Positive emotional culture fully mediated the impact of corporate and leadership communications on employee identification with the organization. Theoretical and practical implications of the findings are discussed.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

Yue

Men

Ferguson

2020

International Journal of Business Communication

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“…Se evaluó la dimensión "comunicación empática o lenguaje empático", la que cuenta con seis preguntas que evalúan las emociones que muestra un líder, a través de manifestaciones como elogios, criticas, entre otros (Sun, Pan y Ho, 2016).…”

Section: B Lenguaje Empáticounclassified

“…También se evaluó la dimensión denominada "comunicación como creación de significado", misma que cuenta con ocho preguntas, las cuales abarcan factores como explicación de reglas, estructuras y valores culturales de la organización (Sun, et al, 2016).…”

Section: Comunicación Como Creación De Significadounclassified

Lenguaje motivacional y empoderamiento psicológico de los trabajadores en ciudad de Guayaquil, Ecuador

2020

RCS

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La situación actual que atraviesan muchas empresas, especialmente las sudamericanas, respecto al reto que tienen de supervivir en un mercado cada vez más competitivo, lleva a analizar el rendimiento del talento humano de estas y buscar la manera cómo pueden producir más y mejor. En esta búsqueda, se enmarca el presente estudio, que pretende analizar si hay relación entre el lenguaje motivacional y el empoderamiento psicológico de los trabajadores en la ciudad de Guayaquil, Ecuador. La investigación fue exploratoria y cuantitativa con técnicas de estadística descriptiva. Se utilizaron los instrumentos validados por Mayfield, Mayfield y Kopf (1995) y de Spreitzer (1995), para medir ambas variables: Lenguaje motivacional y empoderamiento psicológico respectivamente, en una muestra de 87 empleados de los departamentos de comunicación de tres empresas, una pública y dos privadas, de la ciudad de Guayaquil, en Ecuador. Los resultados del presente estudio arrojaron que existe un vínculo entre el lenguaje motivacional y el empoderamiento psicológico, en lo que respecta al sentido de pertenencia y el lenguaje como creación de significado, por lo tanto, como conclusión se infiere que el lenguaje motivacional es la base de las relaciones entre líder y subordinados, para influir en el empoderamiento de los empleados.

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Fostering quality customer service during Covid-19: The role of managers’ oral language, employee work engagement, and employee resilience

Rabiul

Promsivapallop

Karim

et al. 2022

Journal of Hospitality and Tourism Management

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Does motivating language matter in leader–subordinate communication?

Cited by 20 publications

References 48 publications

Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

Lenguaje motivacional y empoderamiento psicológico de los trabajadores en ciudad de Guayaquil, Ecuador

Fostering quality customer service during Covid-19: The role of managers’ oral language, employee work engagement, and employee resilience

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