Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

Yue, Cen April; Men, Linjuan Rita; Ferguson, Mary Ann

doi:10.1177/2329488420914066

Cited by 97 publications

(97 citation statements)

References 75 publications

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“…The symmetrical model can thus be implemented by organisations in order to solve problems and achieve mutual agreement. The goal is to promote ideas and behaviours that can be respected and accepted by all involved (Yue et al 2020).…”

Section: Literature Review Internal Communication Organisational Support and Individual Performancementioning

confidence: 99%

When COVID-19 Is the Invader and Internal Communication Is the Hero: Understanding the Influence of Internal Communication on Individual Performance and Evaluating the Mediating Role of Perceived Support

Gomes

Lourenço

Ribeiro

2021

Administrative Sciences

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Objective: The main objective of this study was to evaluate the impact of internal communication (IC) of organisations on the quality of the individual–organisation relationship, specifically with regard to the effects generated with respect to individual performance (IP) in a pandemic framework. In this sense, the study intends to evaluate the effects of IC on the employee’s IP, having as a mediator perceived organisational support (POS). Methodology: To achieve the aforementioned objectives, a cross-sectional quantitative study was prepared, data for which were collected during a period of confinement that took place between 9 February and 15 March 2021. A total of 340 individuals of both sexes participated in the study. Genders were 67.6% female and 32.4% male, with ages ranging from 25 years to over 61 years, from all districts of Portugal and the Islands. Results: The main results obtained showed that IC was positively and significantly correlated with POS and also with IP, and that there was also a total mediation effect of POS in the relationship between IC and IP. Practical implications: These results seem to support the need for organisations to invest in their internal communication practices as a way of stimulating strong and fruitful relationships between workers and the organisation. Internal communication seems to be a relevant indicator for the management of proximity relationships with workers, especially in adverse contexts, like the ones experienced during the pandemic crisis. Well-developed internal communication supports and practices seem to be a valid path towards developing bonds leading to improved performance.

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Section: Literature Review Internal Communication Organisational Support and Individual Performancementioning

confidence: 99%

When COVID-19 Is the Invader and Internal Communication Is the Hero: Understanding the Influence of Internal Communication on Individual Performance and Evaluating the Mediating Role of Perceived Support

Gomes

Lourenço

Ribeiro

2021

Administrative Sciences

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“…Discursive leadership processes embed identification and argumentation. Employee identification is characterised by how employees link emotionally and cognitively to the organisation (Yue et al , 2020). Argumentation may involve creating common ground between rhetor and audience through the use of evocative and figurative language (Cheney, 1983).…”

Section: Literature Reviewmentioning

confidence: 99%

Internal crisis communication and the social construction of emotion: university leaders' sensegiving discourse during the COVID-19 pandemic

Yeomans

Roberts-Bowman

2021

JCOM

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PurposeThe paper explores university leaders' employee-focused sensegiving discourse during the COVID-19 health crisis. The aim is to reveal how leadership sensegiving narratives construct emotion in the rhetor-audience relationship.Design/methodology/approachA social constructionist, sensemaking approach centres on the meaning-making discourse of university leaders. Using rhetorical discourse analysis (RDA), the study analysed 67 emails sent to staff during a three-month period at the start of the global pandemic. RDA helps to reveal how university leaders help employees make sense of changing realities.FindingsThree core narratives: organisational competence and resilience; empathy, reassurance and recognition; and community and location reveal a multi-layered understanding of leadership sensegiving discourse in which emotion intersects with material and temporal sensemaking dimensions. In supporting a process of organisational identification and belonging, these core narratives help to mitigate audience dissonance driven by the antenarrative of uncertainty.Research limitations/implicationsAn interpretivist approach was used to analyse qualitative data from two UK universities. While focused on internal communication, the employee perspective was not examined. Nevertheless, this paper extends the human dimension of internal crisis communication, building on constructionist approaches that are concerned with emotion and sensegiving.Originality/valueThis paper expands the domain of internal crisis communication. It integrates the social construction of emotion and sensemaking with the underexplored material and temporal dimensions in internal crisis communication and applies RDA.

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“…Further, Rawski and Conroy (2020) have acknowledged that OI positively influences diversity training and volunteering behavior among workers. Therefore, Yue et al. (2020) have also asserted on the adamant importance of organizational culture and internal communication for enhancing OI at workplace.…”

Section: Literature Reviewmentioning

confidence: 99%

Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work

Farooq

Salam

2021

Journal of Cleaner Production

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Implementation of cleaner production practices (CPP), service quality (SQ) and corporate social responsibility (CSR) is often studied at organizational level. A number of studies on trio have reported it’s significant impact on overall organizational performance and profitability across the globe. However, not much is studied about the individual level micro influence of these constructs on employee engagement (EE), organizational pride (OP), organizational identification (OI) and “desire to have a significant impact through work” (DSIW). Therefore, this study presents a comprehensive framework for assessing the impact of the implementation of CPP, SQ and CSR on EE, OP, OI and DSIW. Data collected from 320 non-managerial staff members employed at a garments manufacturing company in Pakistan was analyzed using partial least square (PLS) approach. Findings revealed that the implementation of CPP, SQ and CSR plays an important role in shaping EE, OP, OI and DSIW in the garments manufacturing industry. Further, it is found that the implementation of CPP has a non-significant impact on SQ. Additionally, results of the importance-performance map analysis (IPMA) have also confirmed that the implementation of CPP at company level has shown a highest importance and performance amongst all the latent constructs proposed as predictors of DSIW in the garments manufacturing industry. These findings are a step forward and unique contribution of this study in the domain of CPP, SQ, CSR, EE, OP, OI and DSIW.

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Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification

Cited by 97 publications

References 75 publications

When COVID-19 Is the Invader and Internal Communication Is the Hero: Understanding the Influence of Internal Communication on Individual Performance and Evaluating the Mediating Role of Perceived Support

When COVID-19 Is the Invader and Internal Communication Is the Hero: Understanding the Influence of Internal Communication on Individual Performance and Evaluating the Mediating Role of Perceived Support

Internal crisis communication and the social construction of emotion: university leaders' sensegiving discourse during the COVID-19 pandemic

Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work

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