Cross-Cultural Design for IT Products and Services

Rau, Pei‐Luen Patrick; Plocher, Thomas; Choong, Yee‐Yin

doi:10.1201/b12679

Cited by 29 publications

(12 citation statements)

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“…The possible reasons for this may be as follows: (1) path diagram involves specific directional relationship between various elements of an information structure, while card sorting mainly represents a user's understanding of the directionless relationship; (2) culture difference might influence the way users are navigating in websites. Chinese users will benefit from a thematically organized information structure of a GUI system, whereas American users will benefit from a functionally organized structure [63]. Specifically in the card sorting tasks, Chinese subjects were more likely to stress the category by identifying the relationship between different entities, while the Danish subjects preferred to stress the category name by its physical attributes [64].…”

Section: Discussionmentioning

confidence: 99%

How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method

Xie

Zhou

Wang

2017

Advances in Human-Computer Interaction

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The objective of this study is to investigate the effect of the gap between two different mental models on interaction performance through a quantitative way. To achieve that, an index called mental model similarity and a new method called path diagram to elicit mental models were introduced. There are two kinds of similarity: directionless similarity calculated from card sorting and directional similarity calculated from path diagram. An experiment was designed to test their influence. A total of 32 college students participated and their performance was recorded. Through mathematical analysis of the results, three findings were derived. Frist, the more complex the information structures, the lower the directional similarity. Second, directional similarity (rather than directionless similarity) had significant influence on user performance, indicating that it is more effective in eliciting mental models using path diagram than card sorting. Third, the relationship between information structures and user performance was partially mediated by directional similarity. Our findings provide practitioners with a new perspective of bridging the gap between users' and designers' mental models.

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Section: Discussionmentioning

confidence: 99%

How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method

Xie

Zhou

Wang

2017

Advances in Human-Computer Interaction

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“…Leaving aside rapid technological advancement, today's HCI landscape is dramatically different, influenced by heightening user participation in an increasingly globalized world. Issues such as identity, agency, power, structure, politics, and social justice compete for designer's attention alongside traditional metrics (e.g., effectiveness and efficiency) in our design process, as shown in research areas such as postcolonial computing [31,32,39,47], feminist HCI [6,7], and critical design [5,8], along with new development in areas such as cross-cultural design [48,56], ICT4D and HCI 4D [27,57], and value sensitive design [11,21,41]. All these changes ask us to look beyond the view of affordances as intrinsic properties of technology and to adopt a more robust view of affordances that would connect the material with the discursive for technology design.…”

Section: Introductionmentioning

confidence: 99%

Binding the material and the discursive with a relational approach of affordances

Sun

Hart-Davidson

2014

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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As Norman's vision of affordances developed twenty-six years ago is unable to address complex challenges faced by today's designers, we outline a view of affordances as discursive relations in HCI design. This argument is framed in the discussion of a larger trend of work beyond the HCI field, the scholarship on relational affordances from the fields of communication and organization studies. Through comparison and interrogation, we maintain a relational approach of affordances that bind the material and the discursive will help us to address design issues such as discursive power, cultural values, performed identities, mediated agency, and articulated voices in this increasingly globalized world and design culturally sensitive technology for transformation and emancipation. With a few cases, this paper deciphers the hidden power relationship of interaction design and suggests ways of we should design for social affordances.

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“…Prior studies also highlighted the importance of contextual factors in sharing motives and privacy concerns [16]- [19]. As national differences necessitate diversity in design principles to support effective interactions [20], understanding and analyzing national differences in dashcam video sharing are vital to properly design online services that promote dashcam video sharing. The importance of culture analysis is further substantiated by the growing literature of exploring various cultural perspectives in the humancomputer interaction (HCI) field, such as information sharing patterns [21]- [23] and privacy concern differences [24], [25].…”

Section: Introductionmentioning

confidence: 99%

Dashcam Witness: Video Sharing Motives and Privacy Concerns Across Different Nations

2020

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Vehicle dashboard cameras or dashcams, among other smart vehicle technologies, are increasingly attracting interest across the globe. Furthermore, dashcam videos as objective witnesses are often shared to resolve various traffic incidents. In this work, we aim to understand cross-national differences in motives and privacy concerns of dashcam video-sharing, which are closely related to the factors that vary across countries, such as cultural values, traffic regulation, driving environments, and privacy perception. Toward this goal, we conduct a cross-national survey study with three countries with high dashcam adoption rates, i.e., China, Korea, and Russia. The survey results from these countries consistently revealed two major motives for sharing dashcam data: (1) reciprocal altruism and social justice, and (2) monetary reward. Respondents from all three countries felt more strongly towards reciprocal altruism and social justice and less towards monetary rewards. Regarding privacy concerns, however, the surveys presented discrepancies among these countries, indicating stronger cross-national influences on sharing concerns than on sharing motives. Cross-national differences in privacy concerns and their relationship with motives were nuanced and context-dependent.

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Cross-Cultural Design for IT Products and Services

Cited by 29 publications

References 0 publications

How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method

How Influential Are Mental Models on Interaction Performance? Exploring the Gap between Users’ and Designers’ Mental Models through a New Quantitative Method

Binding the material and the discursive with a relational approach of affordances

Dashcam Witness: Video Sharing Motives and Privacy Concerns Across Different Nations

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