“…Therefore, to analyse the data in such a way as to obtain an average score for each factor, the statements were reversed in negative phrases. Consequently, all the questions stated in the negative (questions 2, 5,9,10,14,15,16,18,20,21,22,23,28,29,31,35,38,40,41,43,47,49, 50, 51 and 52) were inversely recalculated: (1 = 5); (2 = 4); (4 = 2); (5 = 1).…”