Best Practices Kits for the ICT Governance Process within the Secretariat of State-Owned Companies of Brazil and Regarding these Public Companies

Canedo, Edna Dias; Costa, Ruyther Parente da; Sousa, Rafael T. de; Nze, Georges Daniel Amvame

doi:10.3390/info9060141

Cited by 5 publications

(11 citation statements)

References 10 publications

(14 reference statements)

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“…In conducting the case study, we used semi-structured interviews [28] with SEST and State Company employees to identify which ICT processes the State company had already implemented, as well as the difficulties they faced in implementing the processes. We also conducted a focus group [29] with some team leaders from SEST and the State Company to understand how they performed ICT processes within the State Company and to identify the improvements while following the ICT implementation processes, suggested by the Governance Kit [6,7]. Besides, we surveyed [30] with SEST's employees to identify the maturity level of ICT processes of these Companies.…”

Section: Methodsmentioning

confidence: 99%

“…Maturity Level 2 processes make up Kit 1, maturity Level 3 processes make up Kit 2, and maturity Level 4 and 5 processes make up Kit 3. Decisions for this classification were presented by Canedo et al [6]. Kit 1 is made up of six processes, Kit 2 is composed of ten processes and Kit 3 comprises eight processes.…”

Section: Case Studymentioning

confidence: 99%

“…SEST has proposed an innovative technological environment that enables the safe exchange of information, aiming at implementing a model for improvement of ICT Governance practices for SEST and State Companies. Thus, Canedo et al proposed an ICT Governance kit to implement in SEST and state companies [6].This kit defines a set of processes and artifacts to guide in improving and pursuing the maturity of ICT processes and improving the management of ICT resources. The final result of the Kit contains 24 sets of artifacts, templates, and auxiliary material for the implementation of ICT governance and management.…”

mentioning

confidence: 99%

“…The final result of the Kit contains 24 sets of artifacts, templates, and auxiliary material for the implementation of ICT governance and management. The authors grouped the guidelines into three kits [6,7]. The first one considers the basic processes destined to the organizations with little or no maturity in ICT (Levels 0-2).…”

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confidence: 99%

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confidence: 99%

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Proposal of an Implementation Methodology of ICT Processes

et al. 2019

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The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated.ICT has been consolidating itself as a strategic asset, integrating resources, processes, methods, techniques to obtain, process, store, disseminate, and make use of the information [3]. From this point of view, ICT Governance guarantees the excellent and regular management of ICT services, which are deployed to meet the corporate strategy of an organization. However, this alignment is only feasible with a structured planning that reflects how the ICT will contribute, through the achievement of its goals and actions, to the achievement of the organizational purposes. Thus, it is pertinent and relevant to develop the maturity of the technologies used by the information systems, as well as the management and governance processes associated [4].In order for ICT assets to perform well in an organization, the existence of transparency is essential in the information managed and should be made available to society. State Companies of the Brazilian Federal Executive Administration, in the context of coordination and governance of these companies by the State Companies Coordination and Governance Secretariat (SEST), aim to achieve this transparency. Currently, there are more than 130 state-owned companies with several formations and histories, where transparency in the managed information and making it available involve technology and process solutions. These processes mi...

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Section: Methodsmentioning

confidence: 99%

Section: Case Studymentioning

confidence: 99%

mentioning

confidence: 99%

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confidence: 99%

mentioning

confidence: 99%

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Proposal of an Implementation Methodology of ICT Processes

et al. 2019

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Investigating the relationship between tax culture and tax communication in Kazakhstan

Kuandykov

Abil

Utepov

et al. 2021

Problems and Perspectives in Management

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The study demonstrated the level of tax culture as the basis for tax compliance. In turn, the formation of a strong tax culture depended on certain factors. Therefore, there were statements that the degree of such a culture depends on the level of tax communication. To show this connection, this paper analyzed the content of text arrays and products of communicative correspondence by keywords income and asset declaration in the Google search system (content analysis). Results of the analysis demonstrated more than 160 news articles and numerous social media posts. Moreover, the study contains the analytics of social media powered by YouScan artificial intelligence platform. This paper also presents the analysis and results of the sociological survey, in which more than a thousand people participated in the two biggest cities in Kazakhstan. The data of the survey were analyzed by the software Statistica 10 – the statistical data analysis system. The survey showed low tax awareness of citizens, almost 72% of respondents did not know about the introduction of the declaration of income and welfare. The results obviously demonstrated that there is a positive correlation between investigated issues, and poor utilization of information and communications technology by the government. In this way, this paper explored the relationship between tax culture and tax communication, where the awareness of citizens could be a huge step in the formation of honest taxpayers and increase confidence in government institutions.

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Information and Communication Technology (ICT) Governance Processes: A Case Study

et al. 2020

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Information and Communication Technology (ICT) Governance is increasingly necessary and present in organizations aiming to improve the maturity of their ICT processes. This paper presents an analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency. To assess the maturity of the ICT Governance processes, we surveyed and diagnosed the processes performed by the agency and organized a series of meetings/discussions to assist in the improvement and modeling of the processes related to the ICT Contract Planning process. As a result, we proposed improvements and identified the maturity level of the existing ICT processes, also assessing the awareness of employees of the General Coordination of Information Technology regarding these processes. Our findings reveal that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated/to Automate); (3) Change Management; (4) Execution Monitoring of the ICT Projects and Services Portfolio; and (5) ICT Service Continuity Management. We also identified several artifacts that need to be implemented by the agency in different processes and collected survey participants’ suggestions about new processes to improve the maturity in ICT Governance.

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Best Practices Kits for the ICT Governance Process within the Secretariat of State-Owned Companies of Brazil and Regarding these Public Companies

Cited by 5 publications

References 10 publications

Proposal of an Implementation Methodology of ICT Processes

Proposal of an Implementation Methodology of ICT Processes

Investigating the relationship between tax culture and tax communication in Kazakhstan

Information and Communication Technology (ICT) Governance Processes: A Case Study

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