Proposal of an Implementation Methodology of ICT Processes

Abstract

The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated.ICT has been consolidating itself as a strategic asset, integrating resources, processes, methods, techniques to obtain, process, store, disseminate, and make use of the information [3]. From this point of view, ICT Governance guarantees the excellent and regular management of ICT services, which are deployed to meet the corporate strategy of an organization. However, this alignment is only feasible with a structured planning that reflects how the ICT will contribute, through the achievement of its goals and actions, to the achievement of the organizational purposes. Thus, it is pertinent and relevant to develop the maturity of the technologies used by the information systems, as well as the management and governance processes associated [4].In order for ICT assets to perform well in an organization, the existence of transparency is essential in the information managed and should be made available to society. State Companies of the Brazilian Federal Executive Administration, in the context of coordination and governance of these companies by the State Companies Coordination and Governance Secretariat (SEST), aim to achieve this transparency. Currently, there are more than 130 state-owned companies with several formations and histories, where transparency in the managed information and making it available involve technology and process solutions. These processes mi...

Investigating the relationship between tax culture and tax communication in Kazakhstan

“…Nevertheless, positively oriented information and vision could inspire the capacity for development, effectiveness, and agility to adapt to a quickly changing information age. In short, ICT with a governmental purpose could be a system through which the present and future use are directed and controlled, involving the assessment and directing of support to projects (Canedo et al, 2018).…”

“…In public administration, ICT also plays an essential role, where structures and processes are designed to ensure accountability, transparency, equity, inclusiveness, and broad-based population participation. Accordingly, public administration is an interdis-ciplinary and interagency field of study poured on relationships of authority, government, civil society, and the market, to legitimately govern themselves and act effectively (Canedo et al, 2018).…”

Information and Communication Technology (ICT) Governance Processes: A Case Study

“…In another study, Canedo et al [32] presented a report on the implementation of the ICT Governance Kit processes at the Brazilian Agency for the Management of Guarantees and Guarantee Funds (Agência Brasileira Gestora de Fundos Garantidores e Garantias (ABGF)). Through a survey, brainstorming, semi-structured interviews, and a focus group, the authors had the perception of ABGF's ICT managers and team in relation to the ICT Governance processes proposed in the kit, in addition of allowing the classification of the maturity level of the ICT Governance processes in the company.…”