This article introduces an Information and Communication Technology GovernanceKit to be used by the Brazilian Secretariat of Coordination and Governance of State Enterprises (in Portuguese, Secretaria de Coordenação e Governança das Empresas Estatais-SEST) in regards to its governed companies. The proposed kit is an instrument of targeting, which presents a set of best practices and conditioning aimed at the development and implementation of improvements in the management of ICT resources by Brazilian state-owned companies that are controlled by SEST. The proposed kit comprises three situation scenarios and four maturity levels. For each proposed process, the artifacts and templates are presented for the controlled companies to implement their respective processes so that these companies guide the improvements in their ICT governance maturity level. Considering that SEST is the principal entity in this governance structure, the main contribution of the proposed kits is to facilitate, guide and improve the maturity level of all Brazilian state-owned enterprises.

In recent years, agile methods of software development have gained a lot of attention in the field of software engineering. Several estimation techniques have been proposed by several authors and developers in recent years. This paper performs a Systematic Literature Review aiming to identify the most used metrics e/or methods in the development of agile software and the most used size metrics regarding effort estimates, deadlines and costs in a planning of agile software project. The results suggest that Planning Poker is the most popular technique for agile teams in the planning phase, Story Point and Point of Function are the most used metrics in agile projects for estimating size, time, effort, productivity and cost.

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The innovations proposed by the cell phone market have grown steadily in recent years, along with the increasing complexity of the hardware, operating systems, and applications available in this market. These changes bring new challenges related to usability that need to be considered during the development process of these applications since the new forms of user-application interactions increasingly require adapting the behavior of smartphone users. In this situation, usability is an important issue that depends on factors such as the Users, their characteristics and abilities, the Task which the users intend to achieve and also the application usage Context. This work presents a systematic literature review with the objective of identifying the heuristics and usability metrics used in the literature and/or industry. Based on the review results, this work presents another contribution with a proposal of a set of usability heuristics focused in mobile applications on smartphones, considering the User, Task and Context as usability factors and Cognitive Load as an important attribute of usability. The components of this set are detailed in a model intended to be used in empirical validations allowing to dynamically incorporate improvements to the proposal.

The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated.ICT has been consolidating itself as a strategic asset, integrating resources, processes, methods, techniques to obtain, process, store, disseminate, and make use of the information [3]. From this point of view, ICT Governance guarantees the excellent and regular management of ICT services, which are deployed to meet the corporate strategy of an organization. However, this alignment is only feasible with a structured planning that reflects how the ICT will contribute, through the achievement of its goals and actions, to the achievement of the organizational purposes. Thus, it is pertinent and relevant to develop the maturity of the technologies used by the information systems, as well as the management and governance processes associated [4].In order for ICT assets to perform well in an organization, the existence of transparency is essential in the information managed and should be made available to society. State Companies of the Brazilian Federal Executive Administration, in the context of coordination and governance of these companies by the State Companies Coordination and Governance Secretariat (SEST), aim to achieve this transparency. Currently, there are more than 130 state-owned companies with several formations and histories, where transparency in the managed information and making it available involve technology and process solutions. These processes mi...

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