Information and Communication Technology (ICT) Governance is increasingly necessary and present in organizations aiming to improve the maturity of their ICT processes. This paper presents an analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency. To assess the maturity of the ICT Governance processes, we surveyed and diagnosed the processes performed by the agency and organized a series of meetings/discussions to assist in the improvement and modeling of the processes related to the ICT Contract Planning process. As a result, we proposed improvements and identified the maturity level of the existing ICT processes, also assessing the awareness of employees of the General Coordination of Information Technology regarding these processes. Our findings reveal that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated/to Automate); (3) Change Management; (4) Execution Monitoring of the ICT Projects and Services Portfolio; and (5) ICT Service Continuity Management. We also identified several artifacts that need to be implemented by the agency in different processes and collected survey participants’ suggestions about new processes to improve the maturity in ICT Governance.

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The process of identifying and managing Information and Communication Technology (ICT) risks has become a concern and a challenge for public and private organizations. In this context, risk management methodologies within the Brazilian Federal Public Administration organizations have become indispensable to help the managers of these organizations in decision making, especially in the distribution of public funds, elaboration of public policies focused on transparency, social actions contemplating indemnities, and social benefits, among others. In addition, the various ICT projects controlled by the public administration need a methodology to perform their management of ICT resources. In this article, we present the Governance and Risk Management methodology used to model the Administrative Council for Economic Defense (CADE) macro processes. The proposed methodology used the risk management process aligned to the ISO 31000 standards. This alignment was necessary for mapping CADE’s risk events, regardless of their complexity. The modeled ICT risk processes will support the organization’s managers in decision making and may be used or customized by any other organization of the Brazilian Federal Public Administration.

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