Atributos determinantes na decisão de compra e satisfação dos clientes: um estudo em estabelecimentos que  comercializam comida de rua

Loriato, Hannah Nicchio; Pelissari, Anderson Soncini

doi:10.7784/rbtur.v11i1.1164

Cited by 6 publications

(2 citation statements)

References 21 publications

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“…Thus, consumers seem to face the dilemma of general mistrust in food safety in the street food trade, establishing trust relationships with known vendors. Loriato and Pelissari (2017) carried out a survey in Brazil, finding that the service is a determining attribute for consumers when deciding on a street food vendor. For the authors, consumers are becoming more interested in how they are treated, so service outweighs other considerations such as price.…”

Section: Perception Of Qualitymentioning

confidence: 99%

Street food: factors influencing perception of product quality

Morano

Barrichello

Jacomossi

et al. 2018

RAUSP

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Purpose The purpose of this study is to evaluate whether the perceptions of cleanliness and organization of the point of sale, hygiene and training of those who serve the public (service) and healthiness of the products, constitute a base for the perception of the quality of food sold in the street. Studies about development of street food trade have gained relevance in academic debate because of its social and economic significance. Usually, aspects related to sanitary issues are presented, and the factors that influence consumer perception regarding quality of food consumed are less explored. This was the focus of this work. The relationships among possible predecessors – attendance, cleanliness, organization and healthiness – were tested, all acting together, influencing the variable perception of product quality. Competitive models were tested because of theoretical divergences regarding the relationship between quality and healthiness, not yet totally clear in the literature. Design/methodology/approach A quantitative survey was carried out in the city of Diadema (SP, Brazil), getting 603 respondents, with data and theoretical models analyzed by structural equation modeling. Findings Results indicated that organization variable is not significant regarding perception of product quality, while attendance and healthiness directly affect this perception. On the other hand, cleanliness influences perceived healthiness and this, in turn, reinforces perception of product quality. Practical implications The focus of street food traders should be on clerk cleanliness and politeness (characteristics related to the service) that end up influencing the perception that the consumer develops regarding healthiness (characteristic related to product quality). Originality/value Usually research studies on this theme include only aspects related to sanitary and safety issues, and those which focus on consumer perception of food quality cover conventional outlets such as bars and restaurants. There are few ones performed as in this study that analyze street food consumer behavior regarding his/her perception of quality, cleanliness, care received, among others.

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Section: Perception Of Qualitymentioning

confidence: 99%

Street food: factors influencing perception of product quality

Morano

Barrichello

Jacomossi

et al. 2018

RAUSP

View full text Add to dashboard Cite

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“…Esses produtos estão cada vez mais comuns, principalmente nas regiões centrais das cidades e como consequência dessa expansão, surge uma nova tendência, originada nos Estados Unidos, o food truck. Este tipo de negócio caracteriza-se por ser uma cozinha móvel, adaptada em veículos como caminhonetes, trailers, furgões e vans que funcionam pequenas lanchonetes e restaurantes (Costa, 2017;Loriato & Pelissari, 2017).…”

Section: Introductionunclassified

Qualidade higiênico-sanitária de alimentos comercializados em food trucks em Belo Horizonte, Brasil

Nunes

Amorim

Delvivo

et al. 2021

RSD

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O objetivo deste estudo é avaliar a qualidade higiênico-sanitária de alimentos comercializados na região central de Belo Horizonte, Brasil. A venda de alimentos em vias públicas pode apresentar inúmeros problemas higiênico-sanitários. Uma das ferramentas que podem auxiliar na verificação destes é a análise microbiológica, pois alguns microrganismos são indicadores de contaminação. Foram coletadas e aferidas as temperaturas de cinco amostras de cachorro-quente, cinco hambúrguer e cinco macarrão na chapa. Os microrganismos analisados foram coliformes à 45°C, Staphylococcus aureus, Bacillus cereus e Salmonella spp. Dentre as 15 amostras coletadas, 83% apresentou-se em desacordo com a temperatura mínima de 60°C, sendo cinco amostras de cachorro-quente, quatro de hambúrguer e três de macarrão na chapa, com temperaturas variando entre 30,6ºC a 65º C. Todas as amostras apresentaram resultados satisfatórios em relação à pesquisa de Salmonella spp. e contagem de Bacillus cereus. Apesar destas amostras estarem em conformidade com estes indicadores microbiológicos, as temperaturas verificadas no decorrer da compra apontaram um produto inadequado para consumo. Em relação às contagens de coliformes à 45°C e Staphylococcus aureus, 13,3% e 40% das amostras, respectivamente, apresentaram-se fora dos padrões microbiológicos. Observa-se a necessidade de maior atenção na área de segurança dos alimentos em food trucks, portanto, sugere-se que o serviço de vigilância sanitária do município reforce a fiscalização e aplique periodicamente checklists para avaliar a qualidade higiênico-sanitária nestes locais.

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Poderes locais, habitação, espaços públicos e acolhimento dos que vêm de fora

Carvalho

2019

Prumo

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The concentration of financial, administrative and cientific activities in a few cities led to the build-up of opportunities in places with specific characteristics, which became attraction hubs for people all over the world. Its common in these places supply crisis in the affordable dwelling market. Not obstantly, the ones more hardly affected by this crisis are immigrants and refugees. Access to jobs is also another crucial issue for this population, specially those without work permission. This essay aims to reflect on this process and explore the possibilities that local governments could provide for life conditions that are more adequate for habitants that live in this specific situation of exclusion.

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Atributos determinantes na decisão de compra e satisfação dos clientes: um estudo em estabelecimentos que comercializam comida de rua

Cited by 6 publications

References 21 publications

Street food: factors influencing perception of product quality

Street food: factors influencing perception of product quality

Qualidade higiênico-sanitária de alimentos comercializados em food trucks em Belo Horizonte, Brasil

Poderes locais, habitação, espaços públicos e acolhimento dos que vêm de fora

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