“…12 The transition from the asylum care model to the psychosocial model of care for the service user leads to recognition of changes related to mental illness, such as: opposition to the concept of the incapacity of the person with a mental disorder, the organization of the services aiming for care in the community, the active participation of the service user in the treatment, and the view of the professionals which is directed towards care for the service user and his or her family. 13 It is fundamental that the teams from the health services, as well as collaborating with the service user, must help the families in the process of structuring and coexistence with their family member who has a mental disorder. The team's participation, alongside the family members, can be through empowerment referent to the strategies of managing the condition, providing clarification regarding the diagnosis and medications, proposing therapies, among other aspects.…”