Satisfaction And Contribution Of Stakeholders From The Performance Prism Model

Severgnini, Elizandra; Galdámez, Edwin Vladimir Cardoza; Moraes, Romildo de Oliveira

doi:10.15728/bbr.2018.15.2.2

Cited by 10 publications

(6 citation statements)

References 51 publications

(58 reference statements)

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“…Based on the characteristics of the construction industrialization EPC enterprise, a series of methods are used to select the indexes such as reviewing related literature, performing frequency statistics, field surveys, and expert consultation. e index framework is sorted and integrated by referring to the performance prism method [53] and the national enterprise informatization evaluation index system. e index design mechanism is then established, which requires two dimensions with input and output metrics.…”

Section: Input and Output Metrics Of Enterprise Informatizationmentioning

confidence: 99%

Evaluation of Informatization Performance of Construction Industrialization EPC Enterprises in China

Yao

et al. 2020

Advances in Civil Engineering

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An enormous amount of investment has been spent towards informatization for the construction industrialization engineering, procurement, and construction (EPC) enterprises in China; however, the performance output remains uncertain. This paper aims to evaluate the informatization performance of the construction industrialization enterprises in China based on a proposed evaluation framework. The proposed framework entails a hierarchical input and output structure; the input metrics include 4 first-level and 17 second-level indicators, and the outputs include 6 first-level and 27 second-level indicators as the metrics, respectively. Survey and interview are utilized to collect data, with effective responses from thirty construction industrialization EPC enterprises. The informatization performance of these enterprises is evaluated using an improved D-FCA method, which incorporates the analytic hierarchy process (AHP), data envelopment analysis (DEA), and fuzzy comprehensive evaluation analysis (FCA). The research results indicate that all the surveyed enterprises meet the performance requirement, and 60% of the thirty enterprises show excellent performance, reaching A level, AA level, and AAA level. Furthermore, for those enterprises with DEA scores less than 1, which indicates inefficient use of the resources during the informatization process, strategies are proposed to improve the performance of these enterprises. This study contributes a comprehensive framework to evaluate the informatization performance of construction industrialization enterprises in China. The enterprises studied currently mainly come from some developed areas, and the overall situation for construction industrialization needs to be further studied in future research.

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Section: Input and Output Metrics Of Enterprise Informatizationmentioning

confidence: 99%

Evaluation of Informatization Performance of Construction Industrialization EPC Enterprises in China

Yao

et al. 2020

Advances in Civil Engineering

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“…A avaliação sobre satisfação é uma ferramenta que emerge no instante em que a organização precisa ter o entendimento dos ambientes econômicos e se vale de distintas formas de avaliação, que oferecem alicerce no processo de tomada de decisão (Severgnini, Galdamez, & Moraes, 2018). Essas avaliações englobam um processo sistemático, com análises e interpretações, sobre variáveis que dizem respeito à satisfação, propiciando indícios de como está o contentamento dos alunos com o curso e se os objetivos da instituição estão sendo alcançados (Santos et al, 2014).…”

Section: Satisfação Acadêmicaunclassified

Satisfação acadêmica de estudantes de ensino superior: o caso de um universitário

2020

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O objetivo desse trabalho é identificar o grau de satisfação acadêmica dos alunos dos cursos de Ensino Superior de uma instituição pública do Rio Grande do Sul acerca da satisfação com o curso, oportunidades de desenvolvimento e satisfação com a instituição. Os dados foram coletados por meio de um questionário com 384 acadêmicos e analisados com o auxílio do software SPSS por meio dos testes estatísticos U Mann Whitney para até dois grupos e o de Kruskal Wallis para mais de dois grupos, a fim de verificar as diferenças de comportamento de satisfação quanto as variáveis de perfil. As questões qualitativas foram analisadas por meio da nuvem de palavras realizadas no software Word Art. Os resultados apresentaram significância para o sexo, curso, idade e se os acadêmicos trabalhavam ou não. Pelos resultados, identificou-se que homens, estudantes do curso de Economia e pessoas mais velhas possuem experiências mais satisfatórias com sua formação acadêmica. Nas questões de cunho qualitativo, identificou forte influência do professor para a satisfação com o curso, além de serem verificadas limitações entre a integração de teoria e prática nas disciplinas. Buscou-se por meio desse trabalho entender como se dá o processo de interação dos estudantes com a instituição, pois é uma questão de planejamento para as universidades.

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“…A case study of multiple cases was carried out by Severgnini et al (2017), analyzing how the perception of the satisfaction and contribution of the Stakeholders by the managers of companies occurs. The company evidenced the understanding on the part of the seven managers that there is understanding about who the Stakeholders are and what is expected of them.…”

Section: Performance Prism (Pp)mentioning

confidence: 99%

Applicability of Performance Prism in SMEs: a multiple case study

2019

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In the performance assessment models literature, is rather rare research that discusses the Performance Prism Framework, specifically in using it as management tool and in checking its validity as driver strategy instrument. There are also few studies on the applicability related to the implementation, use and analysis of the Performance Prism Framework in micro and small businesses. In this sense, this article has as main objective to propose (i) a bibliometric study of the Performance Prism Framework; and (ii) to develop a multiple case study of micro and small business. To meet the first goal, we used a bibliometric desk research method in the major databases, such as ISI Web of Knowledge, EBSCO and Proquest, which generated 81 articles. From them, we analyzed specifically few studies. To achieve the second goal, a multiple case study method with five micro and small businesses (e.g., sports segments, drugstore, clothing, department store and an apparel faction) was held. The findings confirmed the five dimensions of the Performance Prism Framework, called: (1) Stakeholders Satisfaction; (2) Contribution of Stakeholders; (3) Strategies; (4) Processes; and (5) Capabilities. In addition, we extend previous literature and proposed another dimension called (6) Performance Dynamic. The results also showed that the Capabilities is strongly seen as training employees, the Performance Dynamics are fundamentally weighted as sales amount, not as profit and the Contribution of Stakeholders is hardly evident.

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Satisfaction And Contribution Of Stakeholders From The Performance Prism Model

Cited by 10 publications

References 51 publications

Evaluation of Informatization Performance of Construction Industrialization EPC Enterprises in China

Evaluation of Informatization Performance of Construction Industrialization EPC Enterprises in China

Satisfação acadêmica de estudantes de ensino superior: o caso de um universitário

Applicability of Performance Prism in SMEs: a multiple case study

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