Applicability of Performance Prism in SMEs: a multiple case study

Abstract

In the performance assessment models literature, is rather rare research that discusses the Performance Prism Framework, specifically in using it as management tool and in checking its validity as driver strategy instrument. There are also few studies on the applicability related to the implementation, use and analysis of the Performance Prism Framework in micro and small businesses. In this sense, this article has as main objective to propose (i) a bibliometric study of the Performance Prism Framework; and (ii) to develop a multiple case study of micro and small business. To meet the first goal, we used a bibliometric desk research method in the major databases, such as ISI Web of Knowledge, EBSCO and Proquest, which generated 81 articles. From them, we analyzed specifically few studies. To achieve the second goal, a multiple case study method with five micro and small businesses (e.g., sports segments, drugstore, clothing, department store and an apparel faction) was held. The findings confirmed the five dimensions of the Performance Prism Framework, called: (1) Stakeholders Satisfaction; (2) Contribution of Stakeholders; (3) Strategies; (4) Processes; and (5) Capabilities. In addition, we extend previous literature and proposed another dimension called (6) Performance Dynamic. The results also showed that the Capabilities is strongly seen as training employees, the Performance Dynamics are fundamentally weighted as sales amount, not as profit and the Contribution of Stakeholders is hardly evident.

Performance measurement system using performance prism approach in batik company: a case study

“…Performance prism also provides a comprehensive performance measurement by translating stakeholder satisfaction and contributions towards organizational goals, strategies, business processes, and capabilities, for example, in the batik industry [13]. The implementation of the Performance Prism method has been carried out too in various fields of micro and small business, including sports segments, pharmacy, department store, and an apparel faction [14].…”

Performance Measurement of Academic Information Systems using Performance Prism and ISO/IEC 25010

“…The application of PP in small and medium companies shows significant results (Severgnini, Galdamez & Camacho, 2019). Small and medium companies have limitations and difficulties in observing the overall strategy besides the contribution of stakeholders to the existing business is also low.…”

Performance measurement in SMEs: systematic literature review and research directions

“…Severgnini et al (2019) Develop of a bibliometric study of the Performance Prism Framework and to develop a multiple case study of micro and small business PMYadegari et al (2019) Performance measurement model in a supply chain PM Tasdemir et al (2019) Model for the measurement of sustainable performance and internal and external benchmarking in small, medium and large companies PM Costa et al (2019) Main barriers in the use of the Balanced Scorecard (BSC) in MSMEs PM…”