Development of a blood donor satisfaction questionnaire (BDSQ)

Abstract

Objective To develop a self-reporting questionnaire, namely the Blood Donor Satisfaction Questionnaire (BDSQ) in Brazilian Portuguese, to assess the blood donor satisfaction with the service provided by a blood bank. Method This study was carried out in three stages: 1) a preliminary version of the instrument was proposed, based on a revision of a previous questionnaire and consideration of the focus groups blood donor perceptions; 2) a content validation to assess the relevance of the items, clarity, domain structure and comprehensiveness of the satisfaction measurement, and; 3) a pre-test of the instrument using a sample of blood donors. All the stages of the research were performed at the Regional Hemotherapy Center in Franca, São Paulo, Brazil. Results The 25-item BDSQ being proposed has an additional question on overall satisfaction. Responses to items are presented on a five-point scale, including a neutral answer. The BDSQ has three domains: accessibility and convenience, technical aspects, and interpersonal aspects. Conclusion The application of the BDSQ has shown that it can be a useful tool in generating information for managers on specific aspects of blood bank services which need to be improved, monitored or maintained, aiming to provide a service which meets the blood donor expectations and makes him or her feel satisfied with the care received.

Development and Validation of a Malaysian Blood Donor’s Satisfaction Questionnaire

“…Based on a similar study by Trovão et al ( 15 ), the initial questionnaire was developed and consisted of three domains, which were technical aspects [items 1, 2 and 3]; interpersonal aspects [items 4, 5, 6, 7 and 8] and accessibility/ convenience (items 12, 13, 15 and 16). Further literature search revealed that donors’ physical experience may affect their satisfaction level ( 7 ).…”

“…It is also noteworthy to understand the overall satisfaction and the intention of future donation among the blood donors ( 8 ). The overall satisfaction is important to prevent possible response bias due to the existing items ( 15 ). The fifth domain of overall satisfaction [items 17 and 18) was, therefore, added.…”

“…The keywords chosen were blood donor, satisfaction, questionnaire, development and validation. Further search was undertaken by screening the bibliographies of the relevant articles found ( 7 – 10 , 15 , 16 ). The questionnaire was developed in the Malay language, the national language of Malaysia.…”

“…The Malaysian population comprised of a multi-ethnic, multicultural and multilingual society. Although there were several existing questionnaires which assessed the blood donor’s satisfaction ( 7 – 10 , 15 ), none has addressed the factors affecting the local blood donor’s satisfaction. While different ethnics had unique cultural identities, the general Malaysian population understood and communicated well in the Malay language, which is the national language of Malaysia.…”

In the Mood for a Blood Donation? Pilot Study about Momentary Mood, Satisfaction, and Return Behavior in Deferred First-Time Donors

“…This lack may cause an inadequacy of assessment. A blood donor satisfaction questionnaire has recently been developed and published [34], which might be better suited for a multicenter study. Finally, satisfaction with different aspects of the donation process should be assessed with a comparable reference.…”