pt Farias, B. & Cunha, M. (2017). Satisfação da pessoa surda com a qualidade da assistência em saúde. Millenium, 2(4), 79-88. m 4 80 RESUMO Introdução: A barreira de comunicação existente entre as pessoas surdas e ouvintes prejudica a participação ativa da pessoa surda na sociedade. Objetivo: Avaliar a satisfação da pessoa surda com a qualidade das ações e serviços oferecidos nas unidades de saúde públicas. Métodos: Estudo de natureza exploratório-descritiva e enfoque transversal, realizado com uma amostra de 15 pessoas surdas com perda auditiva severa ou profunda, de ambos os sexos (10 homens e 5 mulheres), que se comunicam através da Língua de Sinais (Libras), com idade compreendida entre 20 e 38 anos, usuárias dos serviços públicos de saúde. Foi utilizado um Questionário de Satisfação. Resultados: A maioria dos participantes (86,7%) declararam-se muito insatisfeitos com a comunicação dos funcionários, 80% referiram ausência de materiais informativos e educativos e 53,3% demonstram nível de satisfação negativo, quanto à pontualidade no agendamento das consultas, marcação e entrega de exames. Conclusões: Os resultados mostram a necessidade de contratação de intérpretes para melhorar a assistência das pessoas surdas. ABSTRACT Introduction: The communication barrier that exists between deaf and hearing people harms the active participation of deaf people in society. Objective: Evaluate deaf people's satisfaction regarding the quality of services and actions, given by public health units. Methods: An exploratory-descriptive study with a cross-sectional approach was carried out in a sample of 15 deaf people with severe or profound hearing loss of both sexes (10 men and 5 women), who communicate through the Sign Language (Libras), aged between 20 and 38 years, users of the public health services. A Satisfaction Questionnaire was used. Results: The participants majority (86.7%) were very dissatisfied with the communication of the employees, 80% reported lack of informative and educational materials and 53.3% showed a negative level of satisfaction regarding the punctuality in appointment marking, exams scheduling and delivery. Conclusions: The results show the need to hire interpreters to improve care for deaf people.

Objective: to identify experiences and feelings on the organ donation process, from the perspective of a relative of an organ donor in a transplant unit. Method: this was exploratory research using a qualitative approach, performed with seven family members of different organ donors, selected by a lottery. Sociodemographic data and the experiences regarding the donation process were collected through semi-structured interviews. The language material was transcribed and submitted to content analysis. Results: poor sensitivity of the medical staff communicating the relative's brain death - the potential donor - and the lack of socio-emotional support prior to the situation experienced by the family was highlighted by participants.Conclusions: the study identified the need to provide social-emotional support for families facing the experience of the organ donation process. From these findings, other care and management practices in health must be discussed to impact the strengthening of the family ties, post-donation, as well as the organ procurement indexes.

Objective measures to evaluate quality of life are gaining importance as an adjuvant in assessing therapeutic interventions. The study purpose was to compare quality of life in renal transplant patients with functioning graft and those who restarted dialysis after graft loss. Quality of life was measured using the World Health Organization Quality of Life questionnaire (WHOQOL-Bref). One hundred and thirty two patients were interviewed, and divided into two groups: group I, 100 patients on regular follow-up in outpatient clinics and stable graft functioning; and group II, 32 patients who restarted dialysis after graft loss. The WHOQOL-Bref showed better quality of life in those renal transplant patients with a functioning graft, especially regarding the physical and psychological domains assessed in the general questions. There were no differences between the groups in the social relationship and environmental domains. WHOQOL-Bref is an efficient tool and can be useful for better approaching these patients, not only on a medical basis.

The aim of this study was to assess the quality of life of deaf people's relatives in a rehabilitation service. This descriptive study was conducted from March to June 2005 and a sample of fifteen parents of deaf people assisted in CEPRE/FCM/UNICAMP was interviewed. It was used a Portuguese version of the generic instrument of quality of life assessment WHOQOL--BREF (World Health Organization Quality of Life), along with an identification questionnaire and socio-demographic data. The SPSS program was used in the statistics analysis, with the scores transformed from zero to 100. The Research Ethics Committee of the School of Medical Sciences of Unicamp approved this investigation. The sample interviewed consisted in a majority of women (93.3%), all homemakers with an average of 44 years old. The evaluation of the different items at WHOQOL--BREF indicated that the relatives interviewed admitted to have a good or a very good quality of life. The study showed a better quality of life in the physical (73.8%) and social relationship aspects (72.2%). A lower perception could be seen in the environment domain (51.8%) probably because of their socio-cultural conditions, as well as in the psychological domain (63.3%), which may be related to the fact of living together with a deaf child.

Surdez, redes sociais e proteção socialDeafness, social network and social protection

Objective: to analyze occupational accidents with exposure of nursing technicians to biological material in a school hospital. Method: nursing technicians were invited to answer a questionnaire related to occupational accidents with biological material. Results: 275 professionals from 9 hospital units participated. 76% reported having suffered an accident and the variables “age group” and “employment regime” showed a significant association for accidents (p<0.05). Those hired by the Consolidation of Labor Laws (CLT - Consolidação das Leis do Trabalho) employment regime were 3.5 times more likely to suffer accidents (p=0.04) and institutional capacity building did not show statistical significance (p>0.05). Conclusion: the increase in the number of training did not ensure the reduction of occupational accidents with biological material; and nursing technicians under the age of 30 were more vulnerable. Professionals with a CLT labor contract were more affected than the statutory employees.

Este estudo objetivou investigar as características de pessoas com baixa visão afastadas do trabalho e encaminhadas pelo Instituto Nacional de Seguro Social para programa de reabilitação bem como identificar suas expectativas quanto ao possível retorno ao mercado de trabalho. O estudo descritivo transversal contou com entrevistas semiestruturadas. A amostra contou com 12 sujeitos em idade produtiva, sendo 11 do sexo masculino. Quanto à escolaridade, 7 dos sujeitos não completaram o ensino fundamental. O material obtido foi submetido à análise qualitativa de conteúdo, agrupado nas seguintes categorias: conhecimento da deficiência, reabilitação e acesso aos direitos sociais, retorno ao mercado de trabalho, planos para o futuro. Os entrevistados detinham pouco conhecimento sobre a deficiência visual e os direitos sociais da pessoa deficiente. A despeito das políticas afirmativas para pessoas deficientes, a desvantagem social é significativa quando se observam a baixa escolaridade e a pouca qualificação profissional, dificultando sua inclusão no mercado de trabalho.

Objective: To assess the prevalence of diabetic retinopathy and to evaluate the management of patients with visual disabilities attending at the CEPRE Rehabilitation Program of University of Campinas. Methods: A retrospective study was carried out based on medical records of patients with visual disabilities attending a vision rehabilitation program. The following variables were studied: gender, age, marital status, level of schooling, social security status, origin, type and cause of visual disability and vision rehabilitation actions. Results: The sample consisted of 155 patients, 55.5% males, aged between 12 and 88 years, mean age 41 years old, 34.8% were blind and 65.2% with low vision disability. Of those blind patients, 81.8% reported acquired blindness, and the leading cause was diabetic retinopathy (33.3%), followed by glaucoma (16.6%), and retinal detachment (15.0%). Of those patients with low vision disability, 14.9% had diabetic retinopathy, 14.9% hereditary syndromes, and 10.9% age-related macular degeneration. Vision rehabilitation therapy included interdisciplinary team consultations helping patients go through the mourning process for the loss or impairment of vision, and promoting the enhancement of their skills for performing activities of daily living independently. The management of patients with low vision was also focused on vision rehabilitation. Conclusion: The health of the eyes of patients with chronic diseases such as diabetes is at risk. The prevalence of diabetic retinopathy was found to be a cause for visual disability, suggesting the need to assess these patients' access to health care and rehabilitation and promote health education for changing habits and improving quality of life.Keywords: Diabetes mellitus; Blindness; Vision, low; Vision disorders/rehabilitation; Quality of life RESUMOObjetivo: Verificar a prevalência da retinopatia diabética e as condutas desenvolvidas entre deficientes visuais atendidos pelo Programa de Reabilitação no CEPRE da Universidade Estadual de Campinas. Métodos: O estudo retrospectivo transversal foi desenvolvido a partir da análise de prontuários de pacientes que participaram do programa de reabilitação de deficientes visuais, considerando-se as variáveis: sexo, idade, estado civil, escolaridade, situação de seguridade, procedência, tipo e a causa da deficiência visual e condutas reabilitacionais. Resultados: A casuística constou de 155 pacientes, 55,5% do sexo masculino, faixa etária entre 12 e 88 anos, média de idade de 41 anos, 34,8% cegos e 65,2% com baixa visão. Dos cegos, 81,8% tinham cegueira adquirida, sendo a retinopatia diabética (33,3%) a causa prevalente da cegueira, seguida por glaucoma (16,6%) e descolamento de retina (15,0%). Dos pacientes com baixa visão, 14,9% apresentavam a retinopatia diabética e síndromes hereditárias somaram 14,9%, seguido pela degeneração macular associada à idade (10,9%). As condutas reabilitacionais desenvolvidas para os pacientes com deficiência visual constaram de atendimentos com equipe interdiscipl...