Patient satisfaction is the most important thing that needs to be prioritizied by the Hospital. To achieve the quality of service according to patient expectations, the hospital always prioritizes patient satisfaction through continous improvement in the quality of service by implementing correct practives, increasing human resource competence (HR) and applying adequate technology. Research this is a type of quantitative research with approach cross sectional. The population in this, study were all maternity patients for a period of 1 month. The number of samples that met the inclusion criteria from September 11 to October 11, 2017 wa 77 people. Univariate analysis with the Importnace-method Performance Analysis. The IPA method is done by calculating the level of conformity and a Cartesian diagram of expectations and reality. To determine the different test, the researcher first conducted a normality test on variabels; tangible; reliability, responsivess, assurance, and empathy using Kolmogorof-Smirnof (because the sample 50) with a significant value0.05 (Dahlan, 2014). It was concluded that the data was not normally distrtributed. So researchers use the Wilcoxon test (because the data are not normally distributed) to determine the different test (Dahlan, 2014). On the dimensions of the study carried out still requires changes to improve patient satisfaction.
Many children are found to experience growth and development delays caused by a lack of caring parents in the early detection of growth and development. Health education can make a change of attitude. The purpose of this study was to determine the effect of video on maternal attitudes regarding early detection of growth and development in infants. The method used is pre-experimental design with pretest-posttest. The sample of this study was mothers who had 30 babies with cluster sampling. One group first observes their attitude and then is given a video at the beginning of the meeting, the material is given through strength points, videos and leaflets after that every day using video via WhatsApp and observing again after 2 weeks. The results obtained are different test with Wilcoxon test obtained p-value 0.008, it means that there are differences in attitude before and after exposure to a video about early detection of growth and development of infants. And the conclusion in this study is the provision of health education, videos that can change the attitude of mothers regarding the early detection of growth and development in infants significantly. It is hoped that policy makers will provide training facilities for early detection of children's growth and development for health workers and cadres so that they can be widely applied to children, especially infants.
ABSTRAKLatar Belakang: Ibu bekerja dianggap sebagai penyebab ketidakberhasilan program ASI eksklusif. Untuk itu perlu menyiapkan ibu bekerja sehingga memiliki perencanaan dan bekal yang baik dalam memberikan ASI eksklusif. Kegiatan ini perlu dilakukan agar kader kesehatan dan ibu hamil yang bekerja memahami dan memiliki ketrampilan persiapan apa saja yang perlu dilakukan untuk keberhasilan pelaksanaan ASI eksklusif pada saat ibu bekerja.Metode: Pengabdian dilakukan dengan cara ceramah, diskusi dan demonstrasi. Dilanjutkan evaluasi dan pendapingan yang dilakukan ketika kader menerapkan ke kelompok sasaran.Hasil: Hasil pre test menggambarkan bahwa sebagian besar kader (62 %) memiliki pengehatuan cukup, 22 % kader dengan pengetahuan rendah dan hanya 16 % kader yang memiliki pengetahuan tinggi tentang persiapan ASI eksklusif pada ibu bekerja.Kesimpulan: kader mampu memberikan penyuluhan dengan memberikan materi-materi ASI eksklusif pada ibu hamil, juga mempraktikkan ketrampilan ketrampilan untuk pemberian ASI eksklusif pada ibu bekerja. Upaya meningkatkan fungsi dan kinerja kader menjadi kepedulian semua pihak ABSTRACTIntroduction:Working mothers are considered to be the cause of the failure of the exclusive breastfeeding program. For this reason, it is necessary to prepare working mothers so that they have good planning and provision in exclusive breastfeeding. This activity needs to be carried out so that health cadres and pregnant women who work understand and have the preparation skills that need to be done for the successful implementation of exclusive breastfeeding when the mother is working.Methods: The community service was carried out by means of lectures, discussions and demonstrations. Continued evaluation and mentoring carried out when the cadres apply to the target group.Results: The results of the pre test illustrate that most of the cadres (62%) have sufficient knowledge, 22% of cadres with low knowledge and only 16% of cadres who have high knowledge about the preparation of exclusive breastfeeding for working mothers.Conclusion:cadres are able to provide counseling by providing exclusive breastfeeding materials to pregnant women, as well as practicing skills for exclusive breastfeeding to working mothers. Efforts to improve the function and performance of cadres are the concern of all parties
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