Nowadays, there are still many common weaknesses in the public service that is run by the government officials, so it has not met the quality expected by the public. It is indicated by the presence of public complaints submitted from the mass media, which can give an unfavorable image to the government. Therefore, people"s satisfaction with public services need to be measured through the Decree of the Minister of Administrative Reform (KEMENPAN) No. KEP/25M.PAN/2/2004 (Date: February 24, 2004) on General Guidelines for the Arrangement of Community Satisfaction Index of Government Agencies Service Unit. This study is conducted in Benjeng Subdistrict, as one of the sub district in Gresik Regency with a vast area of farm land and high production of rice. The sample of this study is taken by purposive method from the administrator of farmer groups from each group in Benjeng Subdistrict. The measurement of the Community Satisfaction Index is done by calculating an index of 14 indicators of adoption result from KEMENPAN 2004. The result of this study shows that the community in Benjeng Subdistrict is satisfied with the agricultural extension services provided by BP3K of Benjeng Subdistrict with a point of 79.00 and grade B for the service quality. There are 12 factors that support the satisfaction and 2 factors that inhibit the satisfaction. Increasing the effectiveness of teamwork implementation with other parties and reproduces plot need to be done in order to maintain and increase the community satisfaction.
Agricultural development requires an active role from an outreach agency that is responsible for facilitating the adoption of agricultural technology innovations by farmers. To realize the development of agriculture it is necessary cooperation between the implementing agencies of agricultural development that are able to interact directly with the farmer well and understand the obstacles that are facing farmers and able to provide a coaching to solve the problem. From the results of the identification done in the field, it can be known that the problem lies in the cultivation activities that do not apply a balanced fertilizing concept, so that the soil is experiencing quality degradation and infertile anymore. The effort can be done is with the application of humic acid use. This assessment is aimed to know the interests of farmers in the application of balanced fertilization, factors affecting interest and strategies to increase the interest of farmers in the application of fertilization balanced with the urea technology Berlapois humic acid on rice cultivation in the district Rancakalong Sumedang District. Based on the results of the analysis is the influence of several factors that are dependent variables, as for the strategy to be done is improving the role of extension and agricultural extension activities.
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