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Congestion is a common problem in big cities, including Jakarta as a capital of Indonesia. Increasing the number of vehicles in Jakarta is not proportional to the growth of roads. This makes the road become inconducive. The use of public transportation is a solution to solve this problem. While public intention in using public transportation is still considered low. Research on the intention of using public transport is still less. Based on this, further research is needed that focuses on the intention to use public transportation. This study explores the intention to use public transport that focus on Transjakarta busway while considering several factors in Jakarta, Indonesia. This study describe intention behavior of Transjakarta potential user, study and explores the relationship between intention to use Transjakarta and other latent factors, including personal norms, social influence, environment impact, and perceived quality. The empirical data were drawn from 190 potential users of Transjakarta in Jabodetabek that still use private vehicle, car or motorbike in daily activity using questionnaire method. Structural equation model (SEM) technique is used to analyze the conceptualized relationship model. The result reveal that personal norms, social influence, and perceived quality significantly affect potential users’ intention behavior. From the empirical result, managerial implications were discussed.

The purpose of this research was to evaluate the business strategies applied in one of the sustainable organic farming in Yogyakarta, Indonesia. The methodology used is Soft System Methodology (SSM). SSM is an organizational process modeling method that can be used for general problem resolution and change management. Rich picture, Root definitions and conceptual model were presented in the paper. Data were taken using focus group discussion and in-depth interviews with the owner, staffs, and farmers from the organic farm. The focus of this research is to get knowledge about the actors, their behavior, relationships and their influence on decision -making processes.From the analysis, eight main results were obtained as the key strategies in organic farming: identification of actors and critical factors in the farm, vision and mission socialization, operational evaluation, transformation, managerial improvement, measurement of revenue and profit, consistency in sustainability indicator used, and mitigation plan.

Abstrak Salah satu cara untuk mendapatkan pelayanan publik yang mampu meningkatkan citra baik lembaga bagi masyarakat adalah dengan menyelenggarakan Pelayanan Terpadu Satu Pintu (PTSP). Pelayanan dapat didefinisikan sebagai aktivitas untuk memenuhi kebutuhan seseorang, sekelompok atau organisasi baik secara langsung ataupun tidak langsung. Asas-asas pelayanan adalah transparansi, akuntabilitas, kondisional, partisipatif, kesamaan hak, keseimbangan hak dan kewajiban antara pengguna dan pemberi layanan. Tujuan dari penelitian ini adalah mengidentifikasi efektivitas Pelayanan Terpadu Satu Pintu (PTSP) Kantor Kementerian Agama Kabupaten Jombang dan untuk mengetahui persepsi pengguna layanan atas adanya peningkatan Pelayanan Terpadu Satu Pintu (PTSP) di Kementerian Agama Kabupaten Jombang. Dari penelitian yang telah dilakukan dapat diketahui bahwa, sebagian besar menyatakan dengan adanya Pelayanan Terpadu Satu Pintu (PTSP) Kantor Kementerian Agama Kabupaten Jombang seluruh pelayanan menjadi cepat, mudah, tepat dan sesuai dengan kebutuhan melalui alur pelayanan yang jelas, karena pelayanan di Kantor Kementerian Agama Kabupaten Jombang sudah menggunakan dua jenis pelayanan yaitu One Day Service dan Non One Day Service. Kata Kunci: Efektivitas, Pelayanan Terpadu Satu Pintu, Masyarakat

PT. Pertamina (Persero) Shipping as shipping division of PT. Pertamina (Persero) since 1959 is affecting by a new transformation strategy of PT. Pertamina, as holding, to face the oil and gas regulation - UU No. 22 year 2001, which change Indonesian oil market from monopoly into competitive market. As competitiveness strategy, the transformation is a necessary condition to achieve PT. Pertamina goal to be world class Oil Company. Employee commitments to service and performance quality are critical factors to achieve its goal, which human resources quality will be improved by providing employee satisfaction. The research objectives at PT. Pertamina (Persero) Shipping were (1) to identify the level of employee satisfaction, (2) to analyze the Quality of Work Life (QWL) , (3) to identify the factor of QWL which influence employee satisfaction, and (4) to identify the factors need to be improve to achieve employee satisfaction. The primary and secondary data were collected from the company. The primary data was collected using interviewed by likert scale questionnaires. And the research samples are 187 respondents which taken from 323 population of employee at PT. Pertamina (Persero) Shipping by cluster random sampling technique at 5% standard error, and analyzed by Structural Equation Modeling (SEM). The study showed employee satisfaction level is good, which indicated by 3,70 score of total value of turnover, absenteeism, age, job level and organization size and 3,63 score on average value of all QWL variables. The SEM analysis showed job satisfaction variables such as communication, safety and conflict resolutions are influencing QWL. Other QWL factors were identify to be improve, by order are health, career development, employee participation, adequate compensation, pride and job security.