E-government is the effective and efficient delivery of high-quality information and governmental services to citizens and/or other governmental and non-government entities. Both the service provider and the citizens using the services will gain from big data analysis. Market Research indicates that 75% of government agencies are using big data to enhance the standard of living for individuals. Big data analytics gives a perspective into the effectiveness of government programmes and policies. In order to gauge public sentiment and comprehend citizens' thoughts and attitudes about government programmes, forecasting and prescriptive analysis suggests the optimal course of action. This chapter will provide a brief overview of key topics to help readers fully comprehend how big data is used across the government department.
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