Improvement in data-transfer speed and constant, continuous innovation in software and hardware, and humans’ communication and networking through social-media networking have become much easier and breezier. Complex and data heavy information, such as high-definition videos, can be shared with million other users all over the planet at the ease of fingertips in just 1/1000th second. For the above reasons, social media have become a handy, crucial, and effective tool for users to propagate and seek useful and vital information. Therefore, the main objective of this paper is to identify a relationship between independent variables and dependent variable. The factors that have been analysed include intrinsic reasons, information-seeking and sharing, and social-media addiction. The study was conducted by using a quantitative method by distributing questionnaires to the degree students of a public university in the east coast of Malaysia. The respondents were from a group of students from the total population of 2,007 and the sample size was 327 students. The data from the questionnaires have been analysed by using the Statistical Package for the Social Science (SPSS) Version 23. Reliability analysis, frequency analysis, correlation analysis, and regression analysis are used in the research. The results prove that there are moderate and weak relationships among the variables.
Customer satisfaction has been well documented and discussed on its connection to organizational performance. Although many researchers have studied both issues, there are still lack of studies that focus on customer satisfaction and service quality from the Islamic perspective and in connection with public transportation services. Therefore, this was a preliminary study to examine customer satisfaction from the Islamic perspective in public transportation services. SERVQUAL was used to measure service quality. About 200 survey questionnaires had been distributed using convenience sampling in Terengganu. Data were analyzed using i) method of importance, ii) performance of quality analysis, and analysis gap between experiences and expectations. From the analyses, respondents had given a variety of responses on the levels of customer satisfaction. This study had emphasized on customer satisfaction in public services and the importance of implementing continuous improvements on service quality.
The purpose of the research is to analyze the relationship between rail service quality and customer satisfaction. A total of 356 sets of questionnaires were distributed via email to passengers of rail transport in Malaysia and a total of 258 questionnaires were usable for the analysis. Using Pearson correlation analysis and multiple regression analysis our research found that only four rail service quality dimensions namely reliability, responsiveness, convenience, and connection are significant in predicting customer satisfaction. For future research, it is suggested that researchers use a bigger sample size and qualitative analysis for in-depth analysis.
Rapid advancement of technology is unstoppable, spiralling at an exponential rate with new breakthrough almost everyday. In one area, social media has positively evolved into a platform for information and knowledge sharing among people whom eagerly willing and at times competing in sharing knowledge and experiences within these knowledge seeking audiences. Attractive attributes such as photo, audio and video have developed a new culture of sharing knowledge and experience into something very pleasant and satisfying. Therefore, the purpose of this paper is to review previous research papers related to knowledge sharing in virtual communities. Seven research papers were selected to be reviewed based on its elements, methods and findings used by these researchers. There were several outcome differences that can be deduced from these papers. Most of the papers focus on attitudes, knowledge sharing, technologies intention to use, community participation, satisfaction level, identification, trust, culture sharing and knowledge content. No doubt that sharing information is important in disseminating information to people, but the easiness of sharing and obtaining information and experience from one’s own fingertip has upwardly propelled our living standards.
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