The purpose of the research is to analyze the relationship between rail service quality and customer satisfaction. A total of 356 sets of questionnaires were distributed via email to passengers of rail transport in Malaysia and a total of 258 questionnaires were usable for the analysis. Using Pearson correlation analysis and multiple regression analysis our research found that only four rail service quality dimensions namely reliability, responsiveness, convenience, and connection are significant in predicting customer satisfaction. For future research, it is suggested that researchers use a bigger sample size and qualitative analysis for in-depth analysis.
The COVID-19 pandemic has had a tremendous impact on graduates’ employability. With the unemployment rate at 3.3 per cent, this study is viewed from both employers’ and graduates’ perspectives. Therefore, this study has two objectives. First, to examine the factors that contribute to graduates' employability; second, to analyse the quality of graduates from employers' perspectives and the skills they need to possess. The study uses a qualitative approach, and semi-structured interviews were chosen for the data collection process. Second, a focus group discussion was gathered comprising graduates and industry executives to describe the ideal graduate's qualities from employers’ perspectives. The selected ten (10) respondents, seven from various industries as employers and three as graduates or alumni, were interviewed. These finding revealed five criteria that fresh graduates should focus on for employability: academic qualifications and professional certifications; soft skills; working independently; creativity; and networking. The study proposed using quantitative data for future studies.
Abstract-The study was conducted to identify the determinants of customer loyalty as it has become a critical aspect of maintaining organization permanence. There are three independent variables being tested in this study, which are, perceived service quality, emotional satisfaction, and corporate reputation. This study replicated the study done at a Tunisian Bank. Using convenience sampling as a sampling technique, the questionnaires had been personally distributed to 152 respondents. The results showed that two out of three hypotheses were supported. The study recommended a bigger sample size for future researcher.
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