The results provide a comprehensive understanding of what influences resident satisfaction. By accounting for important factors identified by residents, a resident-focused care model can be developed and implemented, leading to better service for aged care residents.

A 24-item short version of the RSQ can be constructed based on the six-factor resident satisfaction measurement model and used as a regular monitoring tool of resident satisfaction for quality improvement purposes.

This investigation has confirmed that a modified MJS is a reliable and valid instrument for assessing staff satisfaction in residential aged care settings.

Hospitals with access to newborns' inpatient and postdischarge data can use our benchmarking model to compare their management of hyperbilirubinemia with a reference population that received rigorous care.

The findings lead to an improved understanding of the interrelationship among resident satisfaction components, which has important implications for improving quality outcomes (e.g., resident satisfaction) through appropriate intervention (e.g., enhancing staff care).

The findings lead to an improved understanding of the interrelationship among staff satisfaction components, which has important implications through enhancing professional support. This needs to be recognized and emphasized by managers, care providers, and policy makers so as to maintain stable personnel and continuity of care.

There is incomplete overlap between racial identification in medical records versus self-report. Given 1 choice, mothers of multiracial infants overselect black in their newborns' ancestry. Because black race is the lowest risk category for neonatal hyperbilirubinemia, this may lead to underestimating their risk.

Objective:  To describe a method for assessing the views of residents in aged care facilities and present the results of modelling the relationships between resident satisfaction and factors related to the staff, the residents and the facilities. Methods:  The first stage involved focus groups and interviews with over 400 residents, with staff and management, and consultations with relevant groups. The self‐complete resident satisfaction instrument developed was then administered, in conjunction with other instruments, in a total of 70 aged care facilities. Results:  Whilst satisfaction with staff care was found to have a significant positive impact on all aspects of resident satisfaction, staff satisfaction was found to have more influence on resident satisfaction than actual care hours provided, adjusting for resident dependency. Conclusion:  Increasing the satisfaction of residents in aged care facilities appears to be particularly related to attending to the factors which influence staff satisfaction, such as status and pay.