Factors Influencing Residents' Satisfaction in Residential Aged Care

Chou, Shu-Chiung; Boldy, Duncan; Lee, Andy H.

doi:10.1093/geront/43.4.459

Cited by 85 publications

(75 citation statements)

References 31 publications

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“…Given older adults' changing circumstances when they enter an aged-care facility, it is important to understand their experiences in order to get a sense of what it is like to be in their shoes, as such an understanding shifts the focus of care quality from the domains of structure and process to the domains of individual needs and quality of life (Lowe, Lucas, Robinson & Crystal, 2004). Chou, Boldy and Lee (2003) have provided a conceptual framework for understanding the satisfaction of residents in aged care facilities. The framework includes facility factors (size, location, age, and ownership) and resident factors (level of dependency, age, and sex), both of which inform staff factors (staff satisfaction, professional development, care hours/staffing level, and work experience).…”

Section: Introductionmentioning

confidence: 99%

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Social inclusion of older adults in care: Is it just a question of providing activities?

Knight

Mellor

2007

International Journal of Qualitative Studies on Health and Well

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We investigated the experiences of older adults in residential care in relation to social activity and inclusion. We also examined the explored phenomenon of resident's social inclusion from the perspective of those providing care for the residents. Our participants were 25 care providers and 25 residents drawn from five low-level-care residential facilities in metropolitan Melbourne, Australia. We used one-to-one in-depth interviews which were aimed at tapping into themes related to social inclusion. Of special interest to us was residents' lived experience of social inclusion within the context of their lives in residential care. We found that although participation in activities emerged in our study as being valued and encouraged by care providers, residents were left feeling isolated, compromised, and as though they were not ''at home''. We concluded that the difference between caregivers' understanding and residents' experiences of social inclusion highlights the need to shift the focus from the provision of activities as an indicator of social inclusion to gaining a deeper understanding of the lived experiences of those in care. We suggest that such a focus would assist in the care of the growing number of older adults who face the transition from their own homes to a residential care facility, and guide us toward a more meaningful understanding of ''well-being'' in this context.

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Section: Introductionmentioning

confidence: 99%

“…Hostels are typically for those aged people who require low-level care. Residents are usually frail but independent in that, although they may have meals and some housekeeping and other support services provided, they do not require nursing care (Chou et al, 2003).…”

Section: Introductionmentioning

confidence: 99%

Social inclusion of older adults in care: Is it just a question of providing activities?

Knight

Mellor

2007

International Journal of Qualitative Studies on Health and Well

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“…Satisfaction is a complex construct that comprises a subjective evaluation based on emotional and cognitive processes (Chou et al, 2003;Edd et al, 2007;Ryden et al, 2000). Therefore, it is not surprising that the residents' characteristics are likely to influence this process and that such characteristics should be taken into account when measuring and comparing satisfaction levels in LTRC residents.…”

Section: Discussionmentioning

confidence: 99%

“…Such assessment plays a crucial role in planning the social services and adapting facilities to meet needs of frail older people (Kane & Kane, 2000). The use of older-persons'-resident-satisfaction scores represents one means of including a consumer opinion when the quality of services provided by a LTRC is under evaluation (Castle & Ferguson, 2010;Chou, Boldy, & Lee, 2003;Edd, Levin, & Lowe, 2007;Ryden et al, 2000). Such scores have been recognized as a powerful indicator of the quality of care because they reveal the provider's ability to meet the needs, expectations, and wishes of consumers (Ryden et al, 2000).…”

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confidence: 99%

The academic background of gerontologists and client satisfaction in long-term residential care for older persons

Falcão

Pereira

Pimentel

et al. 2016

Educational Gerontology

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In contemporary Western societies, the aging population poses new challenges both to the policies and to the support systems for older persons. In Portugal, where the phenomena have a major impact, a new professional profile, the gerontologist, has emerged. These professionals have an academic background that corresponds to the 1st cycle degree at Higher Schools and is specifically oriented to the care of older persons. This study aimed to analyze the performance of the gerontologist as a Longterm Residential Care (LRTC) manager in comparison to other professionals. A total of 160 older persons living in Portuguese LRTCs were questioned about their satisfaction in regard to the effectiveness of organization, environmental/structural factors, empathy with employees, occupational activities, and participation in the decision-making process. The client's satisfaction questionnaire covered 30 items, and each item was rated on a 5-point Likert scale. The older persons were classified as less satisfied or more satisfied according to the median value of the scale score. The older persons from LTRCs managed by a gerontologist are more likely to be more satisfied with provided care. This association was not explained by residents' characteristics nor by the older persons' circumstances as residents. These findings highlight the appropriateness of gerontologist skills in managing LTRCs.

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“…For example, AL residents in this study live in larger AL settings (30 or more beds), and the experiences of AL residents from smaller facilities are not addressed. Findings thereby may not generalize because smaller facilities are characterized by closer relationships among coresidents and staff, suggesting that residents' needs for emotional support and for mental health services could be varied across facilities (Ball et al, 2004;Chou, Boldy, & Lee, 2003;Sikorska, 1999).…”

Section: Discussionmentioning

confidence: 99%

Willingness to Use Mental Health Services Among Older Residents in Assisted Living

et al. 2010

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Factors Influencing Residents' Satisfaction in Residential Aged Care

Abstract: The results provide a comprehensive understanding of what influences resident satisfaction. By accounting for important factors identified by residents, a resident-focused care model can be developed and implemented, leading to better service for aged care residents.

Cited by 85 publications

References 31 publications

Social inclusion of older adults in care: Is it just a question of providing activities?

Social inclusion of older adults in care: Is it just a question of providing activities?

The academic background of gerontologists and client satisfaction in long-term residential care for older persons

Willingness to Use Mental Health Services Among Older Residents in Assisted Living

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