Assessing resident satisfaction and its relationship to staff satisfaction in residential aged care

Boldy, Duncan; Chou, Shu-Chiung; Lee, Andy H.

doi:10.1111/j.1741-6612.2004.00049.x

Cited by 10 publications

(5 citation statements)

References 8 publications

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“…63 The physical environment of a facility (eg, its size or design) can also influence the way in and extent to which residents interact with each other. 64 Boldy, Chou and Lee 40 found that size had a positive impact on social interaction between hostel (low-care) residents, suggesting that larger facilities tended to provide more social opportunities. However, they also found that residents were less satisfied with their involvement in larger facilities, possibly because smaller ones provided a more personal and "homely" environment.…”

Section: Residential Carementioning

confidence: 99%

“…Similarly, evidence for an association between level of education, geographical location (eg, rural versus urban) or material circumstances (eg, limited income) and loneliness/isolation is equivocal. 5,25,34,[38][39][40][41][42][43] Another group of risk factors relate to health, both physical (eg, poor self-assessed physical health status, chronic illness 21,25,42,44 ) and mental health (eg, reported depression, elevated mental morbidity 25 ). Although deteriorating physical health (or perceived poor health) is one of the most consistently identified factors, the direction of causation is still not well understood.…”

Section: Community Settingsmentioning

confidence: 99%

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Social isolation and loneliness among older people: issues and future challenges in community and residential settings

Grenade¹,

Boldy²

2008

Aust. Health Review

268

241

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Although often associated with older age, loneliness and social isolation are not well understood in terms of their prevalence, risk and protective factors. Evidence suggests that only a minority of community-dwelling older people are "severely" lonely or isolated, however a number of factors need to be considered to fully understand the extent and significance of the problem. Community-based studies have identified a variety of risk factors for loneliness/isolation including widowhood, no (surviving) children, living alone, deteriorating health, and life events (eg, loss and bereavement). Having a confidant has been identified as a protective factor for loneliness. However, evidence is often unclear or inconclusive, especially within residential settings. We identified the need to conduct more residential care-focused research; the importance of addressing a variety of methodological concerns; and the need for practitioners to develop intervention programs that are appropriately targeted, evidence-based and

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Section: Residential Carementioning

confidence: 99%

Section: Community Settingsmentioning

confidence: 99%

Social isolation and loneliness among older people: issues and future challenges in community and residential settings

Grenade¹,

Boldy²

2008

Aust. Health Review

268

241

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“…Studies have examined; staff comfort levels with concepts of PCC [14], the relationship between staff job satisfaction and PCC [15], and the relationship between perceptions of psychosocial work climate, job strain, and PCC [16]. Studies which explore the job satisfaction of staff are integral to achieving resident satisfaction due to the established link between them [17].…”

Section: Introductionmentioning

confidence: 99%

Staff Perspectives of a Café on the Premises of an Aged Care Facility

Andrew

McKay²,

Ritchie³

2018

GGS

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Aim: To explore the value of a café at an aged care facility from staff members' perspectives.Background: A contemporary approach in residential aged care known as 'person centered care', acknowledges the resident as a person who has individual needs, desires, interests and values who is part of a family and wider social network. At the heart of 'person centered care' is the relationship between the staff member and the resident which is encouraged to be meaningful, empathetic and reciprocal. A focus on the relational aspects of care indicates that the environment of residential aged care facilities needs to offer social and interactive spaces designed to provide a more homelike environment and facilitate the development of meaningful relationships. A café environment and the activity of going to a café are inherently social and have the potential to contribute to the fulfilment of 'person centered care' where relationships are valued. The café, which was the subject of this research, is part of a large aged care facility and was established during a process of major renovation. The café was designed to be used by residents, their family and friends, the staff and the public.Methods: Semi-structured interviews were conducted with nine staff members from a variety of work roles in 2015. The study employed qualitative descriptive methodology and data was analyzed using thematic analysis. Result:The findings of the participants' narratives illustrated that the café has become an integral part of their daily lives at work. Three key themes were established; "Creating and supporting relationships". "Space and place", and "Staff celebrations and functions". The relational aspects of care are fostered and enhanced by the social opportunities facilitated by the café. Staff meet with residents, families and other staff to carry out work responsibilities as well as taking the opportunity to socialize informally. The physical and social environment of the café generates an atmosphere which provides opportunities for staff to experience relaxation, rejuvenation and feel a sense of belonging. Staff lives are valued when events to celebrate achievements and milestones are held. Conclusion:The inclusion of a café in an aged care facility has the potential to facilitate positive benefits for the staff that work there and therefore improve their experience of work and sense of job satisfaction.

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“…Resident quality of life, however, is more subjective, as indicated by this World Health Organisation (1997) definition: "[…] individuals' perceptions of their position in life in the context of the culture and value systems in which they live and in relation to their goals, expectations, standards and concerns" (p. 1). Residents' quality of life is frequently evaluated in terms of resident and family members' satisfaction with care, services and lifestyle (Chou et al, 2002a;Boldy et al, 2004), or resident well-being (Street and Burge, 2012). Resident satisfaction and well-being have numerous social and environmental influences, including facility characteristics (Shippee et al, 2015) social inclusion (Knight and Mellor, 2007), a sense that the facility feels "like home" (Street et al, 2007), a physical environment that encourages social inclusion while promoting individuals' privacy (Chou et al, 2003;Evans et al, 2017) and enjoyment of meals (Watkins et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

How does accreditation influence staff perceptions of quality in residential aged care?

Hogden

Greenfield

Brandon

et al. 2017

QAOA

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Purpose Quality of care in the residential aged sector has changed over the past decade. The purpose of this paper is to examine these changes from the perspectives of staff to identify factors influencing quality of residential aged care, and the role and influence of an aged care accreditation programme. Design/methodology/approach Focus groups were held with 66 aged care staff from 11 Australian aged care facilities. Data from semi-structured interviews were analysed to capture categories representing participant views. Findings Participants reported two factors stimulating change: developments in the aged care regulatory and policy framework, and rising consumer expectations. Four corresponding effects on service quality were identified: increasing complexity of resident care, renewed built environments of aged care facilities, growing focus on resident-centred care and the influence of accreditation on resident quality of life. The accreditation programme was viewed as maintaining minimum standards of quality throughout regulatory and social change, yet was considered to lack capacity of itself to explicitly promote or improve resident quality of life. Research limitations/implications For an increasingly complex aged care population, regulatory and societal change has led to a shift in service provision from institutional care models to one that is becoming more responsive to consumer expectations. The capacity of long-established and relatively static accreditation standards to better accommodate changing consumer needs comes into question. Originality/value This is the first study to examine the relationship between accreditation and residential aged care service quality from the perspectives of staff, and offers a nuanced view of “quality” in this setting.

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Assessing resident satisfaction and its relationship to staff satisfaction in residential aged care

Cited by 10 publications

References 8 publications

Social isolation and loneliness among older people: issues and future challenges in community and residential settings

Social isolation and loneliness among older people: issues and future challenges in community and residential settings

Staff Perspectives of a Café on the Premises of an Aged Care Facility

How does accreditation influence staff perceptions of quality in residential aged care?

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