Communication is an important aspect of organizational dynamic process and it is irrefutable one of the critical success factors of the Total Quality Management (TQM) implementation. Although there are increasing awareness concerning the importance of internal organizational communication, knowledge appears to have rarely translated into practice or there is lack of guidance to effectively practicing it. Therefore, a study was proposed to investigate the pattern of internal communication practice in TQM implementation. This paper concerns on focusing into internal communication practices in TQM implementation factors and the communication patterns in terms of message forms and mediums of communication to convey TQM messages. Reliability and Factor analysis were carried out to confirm items that form each factor in internal communication in TQM implementation. Based on the analysis of survey questionnaires distributed to 104 large manufacturing companies implementing TQM in Malaysia, it was found that there are certain communication patterns practice by the management when conveying and disseminating TQM messages, but they have no specific guidelines. Therefore, the internal communication practices are not well planned. Finally, it is suggested that further research should be carried out to explain clearly the role and strategy of communication on this issue in order to boost the success of TQM implementation particularly in manufacturing company.
Organisations need to perform, productivity needs to be improved and organisations’ activities need to be more effective, especially after the world economic crisis due to the Covid-19 pandemic. Therefore, the need for quality improvements is crucial in both manufacturing and service sectors. The main purpose of this paper is to present an analysis of internal communication patterns in TQM implementation in Malaysia's manufacturing organisations. This is a multiple case study done using qualitative in-depth interview technique of data collections with 14 informants representing five large manufacturing organisations. Open-ended questions in semi-structured interviews enabled informants to describe their answers based on themes. The study has been carried out in manufacturing organisations originating from three different continents; two Malaysian local organisations, two eastern and one western organizations, and all of them located in Malaysia. In selecting the informants, the study adopts a judgment type of purposive sampling techniques. Results show that the most preferable and reliable communication medium between superiors and subordinates is still face-to-face meetings, although we are in the era of technology and IR4.0. Meanwhile, telephones are popular among the administration staff. The preferable form of communication between internal-operational is formal, without denying that informal form ofl communication is also important. Keywords: Internal communication, organizational communication, multiple case study, systematic process analysis, TQM.
Behavior-based safety (BBS) has flourished worldwide, with previous researchers extensively verified and provided scientific evidence that BBS was effective for managing risks and preventing injuries. This study aims to examine the bibliometric analysis of BBS publication patterns, research growth, and related publication information. A total of 333 BBS publications from the Scopus database were analyzed from 1989 to 2020. Data were exported to Microsoft Excel, Publish or Perish (PoP), and VOSviewer. This study evaluated data on the global trend of publication, contributions of countries, the encouragement of sources, leading authors, leading institutions, reference analysis, and keywords related to BBS research. Based on bibliometric parameters, this study found inconsistent publication trends in the last three decades. The results showed that BBS publications mainly fixated on engineering and medicine. The influential publication countries were the United States, China, the United Kingdom, and Australia. Safety Science was the most potent and compelling source. Academicians and professional authors actively engaged in writing BBS articles over three decades. Authors’ keywords of “behavior-based safety”, “safety culture”, “accident prevention”, “safety”, and “organizational behavior management” has substantially impacted the online search for information. This research creates a new paradigm for comprehensive BBS study and intervention to improve future safety performance.
The term teamwork is so popular in organizations and had always been a way to do work in order to increase productivity. In fact, organizations use this word to motivate employees through posters hanging on office walls and to empower employees to a certain extent. However, although teamwork is often easy to observe, but the practice and strategies of communication used in building and maintaining teamwork are always difficult to describe and yet more difficult to produce. In this article, we present teamwork communication strategies in TQM implementation in Malaysia manufacturing organizations. This study was done using qualitative in-depth interview. The study had been carried out in five manufacturing organizations originating from three different continents; two Malaysian local organizations, two eastern and one western organization, and all of them located in Malaysia. In selecting the informants, the study adopts a judgment type of purposive sampling techniques. Results show that the most preferable strategies of communication for teamwork are tell and sell, identify and reply, and underscore and explore. Whereas the formal internal-operational communication, besides informal and personal communication are the preferred practice of communication at a certain level. A reliable medium of communication for teamwork is still face-to-face meetings.
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