Communication is an important aspect of organizational dynamic process and it is irrefutable one of the critical success factors of the Total Quality Management (TQM) implementation. Although there are increasing awareness concerning the importance of internal organizational communication, knowledge appears to have rarely translated into practice or there is lack of guidance to effectively practicing it. Therefore, a study was proposed to investigate the pattern of internal communication practice in TQM implementation. This paper concerns on focusing into internal communication practices in TQM implementation factors and the communication patterns in terms of message forms and mediums of communication to convey TQM messages. Reliability and Factor analysis were carried out to confirm items that form each factor in internal communication in TQM implementation. Based on the analysis of survey questionnaires distributed to 104 large manufacturing companies implementing TQM in Malaysia, it was found that there are certain communication patterns practice by the management when conveying and disseminating TQM messages, but they have no specific guidelines. Therefore, the internal communication practices are not well planned. Finally, it is suggested that further research should be carried out to explain clearly the role and strategy of communication on this issue in order to boost the success of TQM implementation particularly in manufacturing company.
This study aims to look at the differences in demographic factors on the variables of supervisor communication channels. This study uses a questionnaire as an instrument for data collection. The study sample was a total of 418 respondents consisting of various levels of employees of management. The statistical analysis techniques used are T-Test and One-Way ANOVA. The findings of the study indicate that there is no difference in gender towards the supervisor's communication channels. While ANOVA analysis shows that there are differences in terms of academic qualifications. It can generally be concluded that male and female workers give the same perception only of the use of supervisory communication channels in the SMEs service sector. Nevertheless, respondents with diverse academic qualifications provided different perceptions of the use of supervisor communication channels. This is because employees with different academic qualifications backgrounds working in different management divisions cause their perceptions of supervisor communication channels to be different as well. In conclusion, demographic factors are also seen to affect the communication channels of supervisors in SMEs service sector because the efficiency of using communication channels not only helps to increase productivity, knowledge, and skills of employees but also helps towards achieving organizational performance and maintaining competitive advantage.
Online consumer purchasing behaviour is refers to the decision-making process and behaviors of people interested in the buy and use of products. Online purchasing behaviour online is an analysis of how consumers purchase, what they purchase, and why they purchase things online. Online consumer purchasing behavior can be influenced by many factors. Characteristics of endorser is one of those factors. Characteristics of endorser are attributes that usually called as TEARS model which represent the five attributes associated with the general attributes of endorser towards the target market. Every consumen can have different perspective towards online purchasing behavior. Hence, this study is conducted to examine the influence of characteristics of endorser towards online consumer purchasing behavior. Dimensions of characteristics of endorser that are used in this study are trustworthiness, expertise, attractiveness, respect, and similarity. A total of 201 respondents that fulfil the criteria as an Instagram user and an active student in Faculty of Communication, Sumbawa University of Technology have participated in this study. Multiple Regression Analysis was performed to test the research hypothesis. Results of this finding revealed that trustworthiness and similarity have a significant positive influence on online consumer purchasing behavior. While for expertise, attractiveness, and respect doesn’t have a significant positive influence on online consumer purchasing behavior. Besides that, there is no significant difference in jenis kelamin towards online consumer purchasing behavior. Keywords: online consumer purchasing behavior, characteristic of endorser.
Sistem pengurusan zakat di Malaysia telah mengalami evolusi besar dalam teknologi. Pada era awal teknologi diperkenalkan dalam pengurusan zakat, kebanyakan organisasi menggunakan laman sesawang sebagai salah satu platform dalam penyampaian maklumat. Melalui penggunaan ICT sebagai satu alat komunikasi dan informasi yang semakin meluas, ia telah memainkan peranan yang penting dalam menyebarkan maklumat dan mempromosikan perkhidmatan zakat ini melalui laman sesawang. Kini, landskap pengurusan zakat berkembang dan berkonsepkan mudah alih dengan wujudnya aplikasi yang diperkenalkan sebagai salah satu medium baharu bagi mengoptimumkan penyampaian dakwah zakat serta bantuan makanan kepada asnaf. Lembaga Zakat Negeri Kedah Darul Aman (LZNK) turut membangunkan aplikasi yang diberi nama Zakat On Touch (ZOT) bagi memudahkan pihak pengurusan terutamanya penolong amil dalam mengemas kini data secara digital dalam menguruskan bantuan makanan. Majoriti amil berumur melebihi 56 sehingga lebih 60 tahun. Terdapat kekangan penerimaan terhadap teknologi dalam golongan kerana mereka mempunyai sikap yang rendah terhadap teknologi. Oleh itu kajian ini akan mengkaji isu dan cabaran aplikasi ZOT dalam kalangan penolong amil dalam menguruskan bantuan makanan. Temu bual mendalam telah dilakukan terhadap lima penolong amil yang berada di daerah Baling. Hasil kajian mendapati terdapat kekangan dalam menggunakan aplikasi ZOT seperti faktor umur, kurangnya latihan, tiada penguatkuasaan dalam penggunaan dan kemudahan fasiliti terhadap rangkaian dan peralatan.
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