Abstract:The paper deals with the analysis of demand for bus transport to examine determinants of demand and practices of high school students based on survey of their transport habits in Žilina Region. Transport habits of students are individual and variable in time. This group of passengers is dependent on public passenger transport services because of their travelling to schools. Significant part of demand for public passenger transport is also formed by this this group of passengers. The knowledge of student´s transport habits may help in process of adaptation of offering and quality of transport serviceability what may subsequently stabilize demand for public passenger transport.
The paper deals with the comparison of the importance of passengers’ requirements for the quality of the services provided and the quality assessment of air and bus transport. Individual quality criteria and their importance from the point of view of passengers vary depending on the mode of transport. It is also possible to observe the differing importance of quality criteria in relation to groups of passengers. The paper is processed comparison of the importance of individual quality criteria in air and bus services to the research in this area. In the paper is processed IPA matrix for air and bus transport. These are simple matrices that serve to highlight and understand important customer requirements.
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